8x8 Engage™ brings AI-powered insight to every customer interaction—helping your engagement teams move faster , stay aligned, and deliver better outcomes.
8x8 Engage with AI empowers CX teams to capture every call, chat, or meeting with rich summaries, transcriptions, and sentiment analysis—so no signal goes unnoticed and no opportunity slips by.
From field teams to sales, AI-driven features like chat summarization, call insights, and meeting translation help teams engage customers more effectively—without manual note taking or switching between systems.
Team leaders can monitor trends, pinpoint opportunities for improvement, and coach smarter with 8x8 Conversation IQ—turning every interaction into actionable intelligence without listening to every second. Modular AI architecture gives teams the control and flexibility to scale with confidence.
Get a complete overview of how 8x8 improves customer experiences with AI-powered capabilities.
Here’s how 8x8 Engage uses AI to uncover insights and improve every customer interaction.
Accurately transcribes every customer call for faster review and follow-up.
Flag inappropriate language in calls to support quality assurance.
AI-generated recaps surface objections, outcomes, and next steps.
Makes every customer voicemail searchable and easy to act on.
Analyzes tone, sentiment, and trending topics to guide coaching and response.
Summarizes recorded calls and highlights sentiment, silence, and overtalk for faster QA and coaching.
Transcribes video meetings in real time with speaker detection and translation support.
Capture key next steps automatically—no need for manual follow-ups.
Post-meeting recaps highlight action items and decisions—sent automatically to attendees.
Gives late arrivals a private summary of what they missed—without disrupting the meeting.
Condenses long threads into quick, scannable recaps with key takeaways.
Suggested chat replies with tone options help users respond faster and more consistently.
Improves transcription accuracy by training AI on your business’ specific terms and phrases.
Powerful AI insights from 8x8 partner integrations including health scores and churn risk.
Optimized call routing and clarity across regions and networks.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
