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ShopBack increased customer engagement by 5x with 8x8 communication APIs

Max

campaign reach

Easily

integrated with internal and external systems

Robust

product roadmap

Overview: ShopBack is a rewards program that offers users tangible cashback rewards for online and in-store payments. By rewarding shoppers for transactions across a wide variety of categories, ShopBack aims to enhance the shopping experience while providing significant savings.

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At-a-Glance

Customer

ShopBack

Location

Singapore

Industry

  • e-Commerce & Retail

Size

  • Enterprise

Challenges

  • Lacked local connections to navigate regulations.
  • Need to integrate with existing systems.
  • Timely authentication and communication with customers.

Products

  • 8x8® Communications Platform as a Service (CPaaS)
  • 8x8® SMS API