Turn the conversations your business generates
into governed and actionable company memory.
of organizations still use data to justify decisions already made, rather than letting data drive them. (Gartner 2024)
the revenue impact of churn can be twice as damaging as the gains from new growth. (McKinsey)
Your tech ecosystem has been generating data for years. 8x8 Pulse turns it into something you can actually act on. No new vendors, no setup required.
Ask the 8x8 Pulse Assistant about any account, pattern, or trend. Get answers that trace back to actual conversations, not a health score someone configured last quarter and forgot. The receipt comes with every response.
Every new conversation deepens the picture automatically. The knowledge that used to walk out the door when a CSM left now lives in the platform permanently. New hires start informed, not from zero.
8x8's native data foundation unifies data across your 8x8 ecosystem and beyond. Calls, meetings, emails, support tickets, CRM, and internal conversations in one place. No other vendor owns that layer.
Top Features
Revenue leaders finally have the full picture across every account. Churn risk, expansion potential, and portfolio health derived from what was actually said, not what someone remembered to update.
Top Features
Every account has a living timeline of conversations and commitments. Dark accounts surface early, competitor mentions detected automatically, and custom intelligence combinations built from your native interaction data.
Top Features
Customer Success and the contact center are working from the same picture. Run every team meeting off signal, not memory, with every account ranked, explained, and ready before your team needs to act.
Top Features
8x8's native data foundation unifies data across your 8x8 ecosystem and beyond. Calls, meetings, emails, support tickets, CRM, and internal conversations in one place. No other vendor owns that layer.
Top Features
Revenue leaders finally have the full picture across every account. Churn risk, expansion potential, and portfolio health derived from what was actually said, not what someone remembered to update.
Top Features
Every account has a living timeline of conversations and commitments. Dark accounts surface early, competitor mentions detected automatically, and custom intelligence combinations built from your native interaction data.
Top Features
Customer Success and the contact center are working from the same picture. Run every team meeting off signal, not memory, with every account ranked, explained, and ready before your team needs to act.
Top Features
Don't see the features you're looking for? Explore all features across the 8x8 platform.
Tracked automatically across every interaction. Nothing dropped. Nothing forgotten.
The conversations that never make it into a CSM update. 8x8 Pulse sees every one.
New stakeholders stepping in, engagement growing, usage climbing. Spot it early and act on it first.
Missed a week? 8x8 Pulse finds what shifted and gets you current before your first call back.
One platform for voice, video, chat, and messaging so teams stay aligned and nothing gets missed.
From finance to sales and customer success, every team can play a vital role in shaping CX.
Customers move smoothly across channels, agents stop juggling tools, and leaders get one unified system.
Voice, chat, email, SMS, RCS, video, and social on one platform so conversations stay connected.
Everything you need to know about 8x8 Pulse before you start.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
