8x8 for Healthcare
Improve patient experiences and put your communications in a safe pair of hands with a cloud-based platform for the healthcare sector that connects staff, increases efficiency, and reduces TCO.
Maximise patient access and experience
Deliver a consistent experience across all channels with a contact centre and switchboard solution that integrates with EPR systems for better patient engagement.
Improve reliability and compliance
Keep safe with a single point of accountability, 99.999% uptime SLA, ring-fenced UK data, on a DSP toolkit compliant system and adheres to NHS regulations.
Digitise existing systems
Modernise healthcare telephony with a proven, right-size, cloud-native communications platform that has hardened migration plan to suit your unique needs.
Drive staff productivity and welfare
Provide the best patient care experience with call recording for clarity, compliance, and staff training, analytics, alongside real-time presence and self-service environments.
How 8x8 is working with healthcare providers to improve patient engagementlink to this section
Create omnichannel patient experiences
Improve patient communications with complete voice and digital channel support, intelligent routing, and proactive self-service options.
Send automated SMS messages to reduce Do Not Atends (DNAs), medical test results, flu jab notifications, and more, with text-to-speech for accessibility.
Connect a patient to a video channel during a telephone appointment for sharing and storing visuals, and to collect valuable location data to send care if needed.
Boost productivity with analytics
Connect across front desk, contact centre, back office, and Teams users to deliver the best patient experience.
Real-time and historical reporting provides the information you need to manage calls and staffing levels, with speech analytics to identify vulnerable patients and call recording for clarity and training.
Integrate with patient records and resolve patient inquiries faster with organisation-wide presence status updates.
Speed up information processing with mobile apps
Accelerate information sharing with 8x8’s mobile app, allowing remote workers, clinicians, and community workers to be contactable when away from a physical telephone or computer.
The 8x8 Work app uses WiFi and mobile data (2G) networks, keeping staff connected on the ward and in the field to securely share patient information through voice, chat, video, and SMS for faster information processing.
Maximising patient access and experience
Discover how omnichannel experiences are improving patient experiences across front and back office teams, on wards, and in the community.
Improving reliability and compliance
Simplify management of security policies and data with a single cloud-based platform for all staff and patient communications.
8x8 for the NHS Solution Overview
Improve staff and patient engagement with a single cloud platform, rich in analytics, for increased operational efficiency.
The Trust’s corporate goals are built around the 5 Ps - Patients, People, Place, Performance, and Pounds. With 8x8, we’ve met every one of these.