8x8 Contact Center for ServiceNow

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Integrating 8x8 Contact Center with ServiceNow consolidates all your contact center controls and customer context into a unfied experience for your agents, making for a more seamless experience for your customers.link to this section

Agents can more efficiently handle interactions as time spent manually searching for customer data is minimized. Customer inquries are solved faster and more diligently all while delivering more personalized service.

Featureslink to this section

• Click-to-dial: Place a call by clicking on any contact within ServiceNow record improving efficiency.
• Personalized customer experience: Screen pops present customer details prior to connection to help the agent further understand the purpose of the call.
• Enhance customer journeys: Interact with your customers via phone, email, or chat all within the ServiceNow application.
• Easy call management: Make, take and transfer calls without toggling between the windows.
• Auto logging: Call and chat logs after every interaction added to the ServiceNow record.
• Integrated search: One tab to search leads, opportunities, contacts, cases, and organizations

Prerequisiteslink to this section

• X Series X6 or above
• ServiceNow license

Security and Compliancelink to this section

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance