8x8 offers agent assist solutions that enhance agent performance with real-time guidance, next-best-action recommendations, and sentiment analysis. It automates call summarization, integrates seamlessly with CRMs, and supports voice and digital channels to help agents resolve issues efficiently while improving the overall customer experience.
With 8x8 Smart Assist, accelerate onboarding, reduce burnout, and boost productivity with real-time coaching, dynamic scripts, and AI-driven prompts—all embedded directly in the agent workspace for seamless, focused support.
Deliver faster, more personalized service—across voice, chat, email, and digital channels— that builds trust and loyalty in every interaction to delight customers and improve CSAT.
Integrates effortlessly into your CRM, knowledge base, and tech stack with flexible APIs and GenAI connectors to streamline workflows and build operational resilience.
Here’s everything else the 8x8 Contact Center does.
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Support agents with tools built to save time and deliver results.
Drive strong CX and more efficient operations with our integrated partner solutions.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
