Solve customer problems wherever you are with video
From consultations to insurance claims to customer support, 8x8 Video Interaction lets you be there, even when you can’t.
Instant live video calls with one click. No sign ups, no downloads.link to this section
Gone are the days of long phone calls and emailed screenshots. Our video interaction solution lets customers start a live video chat with agents to get real-time personalized service.
One-to-one video customer service
Connect instantly
Just tap a link and connect. Video Interaction is completely web-based and designed for mobile phones, meaning customers don’t need to hassle with downloads. Once they click your link, you’ll both be connected.
Reduce operational costs
No more “wasted” service trips. With Video Interaction, problems can be diagnosed or solved remotely, you’ll save time, reduce waste, create efficiencies, and streamline processes — all because agents aren’t running all over town.
Solve issues faster
Interact with customers or agents in real time. Whether an expert is advising a field agent or an insurance adjuster is filing a claim, our live video interaction tool lets doctors, teachers, field agents, and customer support teams solve issues in the moment customers need help most.
It’s time to change the way you talk to customerslink to this section
It’s time to change the way you talk to customers
Remote Support
Improve customer satisfaction, decrease costs, and provide better support to field agents.
Insurancelink to this section
Process claims faster by seeing damage, reducing resource costs, and virtually onboard new clients.
Customer Engagementlink to this section
Walk customers through documents, improve conversion rates, and build trust.
Healthcarelink to this section
Decrease walk-ins with live video consultations, remotely monitor patients, and increase overall satisfaction.
Use cases
If you aren't in person with a customer, then being there over video is the best alternative. This enables you to fully explain something and guide customers so that you're seeing the same thing. Annotation and chat while on video can provide additional ways to help customers solve their issues.
Trust is earned face-to-face
Just because you can’t be on-site, doesn’t mean you can’t be there. Our Video Interaction platform improves customer service, provides assistance, and builds trust face-to-face.
What's inside our video solution
Geolocation
See your customers’ device location to tag captured photos with timestamps and GPS.
Recording
Record all live video calls for compliance or training purposes — you keep ownership.
Integrated chat
Use our in-app chat feature to share URL links, images and send comments.
Logs and reports
Easily access your call logs and shared images through the customer portal.
Easy invitation system
Launch a live video call by sending an SMS message with a link.
Photo capture & annotation
Capture images, annotate them, and share them during your call.
Automatic call distribution
Let customers initiate calls and automatically connect to available agents when the video chat starts.
Remote camera control
Control your customer’s mobile camera to capture high-quality photos/videos.
Two ways to get started with Video Interaction
Turnkey
Get started instantly. No integration or customization needed — just get an account and you can start.
Embedded
Integrate into your existing web application or mobile app by using our API and iFrame mechanism.
Explore other 8x8 APIs for a complete customer engagement strategy
SMS
With our fully-supported SMS gateway you can send and receive messages in a matter of minutes.
Voice API/SDK
Ensure privacy with Call Masking, or give your applications a voice with interactive app to app calls, text-to-speech (TTS) phone calls.
Chat apps
Reach wider audiences by sending richer messages and content to users of ALL major chat apps including WhatsApp Business, LINE, WeChat and Viber.
8x8 Connect
8x8 Connect
8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics
Jitsi as a Service
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.