Advanced two-way chatting on the world’s most popular app
Track deliveries, personalize content, and get instant customer feedback with our WhatsApp Business API.
Tailor and automate your messaging processeslink to this section
Run an advanced, digital communications strategy that builds relationships and engages customers on their terms.
Automate notifications
Create transactional messages and notifications to start conversations with our WhatsApp Business API.
Integrate with your CRM
Continue to use your existing CRM by integrating WhatsApp for Business.
Elevate discussions
Have better conversations by sharing rich content like images, videos, and documents on WhatsApp for Business.
Personalized & custom
Make recommendations, offer delivery updates, or ask for feedback.
Perfect for every company, from ecommerce to retail to banking
8x8’s WhatsApp Business API lets you offer customer support discussions, delivery and read notifications, secure alerts, warnings, and urgent communications on the world’s most popular chat app.
Increase agent productivity through integrations to your existing CRM
Seamlessly engage no matter what chat app the customer is using. Integrations include Salesforce, Zendesk and Freshdesk. All of the customer interactions are logged in your system to ensure a single view of customer conversations. Watch a video to see how to integrate WhatsApp and Salesforce using 8x8.
Enrich customer supportlink to this section
8x8’s Chat Apps API helps you reliably reach customers anywhere through 7 channels with just one API. Here's how to send a WhatsApp message via the 8x8 Connect Portal.
Top features
Plugins
Utilize multiple support services like Zendesk or Salesforce through our plug and play integration.
Read Receipt API
Messages receive a blue tick, showing customers their message has been read.
Template management
Create customer WhatsApp templates through our Customer Portal.
Managed infrastructure
We manage your WhatsApp infrastructure so you’re always up-to-date.
Multichannel sender
Send messages from our customer portal, no integration needed.
Send rich template
Your template messages can now contain media too.
Security
Leverage WhatsApp end-to-end encryption and HTTPS support to keep your conversations secure.
It's easy to get started.
Quickly create an account and start connecting with your customers using SMS today.
Explore other chat apps and platform
Chat Apps API overview
Reach wider audiences by sending richer messages and content to users of all major chat apps including WhatsApp Business, LINE, WeChat and Viber.
Viber
Viber is one of the most popular, fastest growing chat apps in Asia Pacific. It provides new channels for businesses to reach, communicate, and engage with customers.
8x8 Connect
Manage all your channels in one place whether it is an SMS, Chat Apps, Voice Messages or Video Interaction metrics.
8x8 Converse
Simplify your customer service stream by unifying every chat app conversation into a single interface.