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Your CX Limits Were Meant to be Shattered
ICMI's Contact Center Expo: A Digital Experience
In this session at CMI's Contact Center Expo: A Digital Experience, Tim Wittbrod, Director of CX Specialists at 8×8, explores how organizations can break through the limitations of their customer experience (CX) strategies.
The presentation highlights the challenges of fragmented CX technology, the importance of a unified approach, and the role of AI-driven insights in optimizing customer interactions.
Key takeaways include:
- The risks of poor CX and how customer expectations are evolving.
- The need for integrated communication, data, and workforce systems.
- 8×8’s CX platform, which unifies Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), and Communications Platform as a Service (CPaaS) for a seamless customer experience.
- How AI, analytics, and automation can enhance efficiency and customer engagement.
- Attendees will leave with a clear understanding of how to simplify, unify, and optimize their CX strategies for long-term success.
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