But sinking money into outdated legacy systems is harder. It requires much more time, effort, and cost just to stay competitive and meet customer expectations.

Especially in uncertain economic times, the right technology investment will ensure that your business will thrive.

In this episode of the 8x8’s CX Mastery series, Ethan Scarbrough, Systems Administrator for Jewish Family & Children’s Service, discusses the challenges of legacy infrastructure—siloed systems, inefficiencies, and the inability to integrate AI-driven solutions.