X Series Cloud Service Plans

Questions? Call us.
1800 854 171

X Series

X2
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Essential communication capabilities

Includes all of the basic communication, messaging and collaboration features required to get the job done

X Series

X4
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For the users that need more scalability.

Enhanced communication and collaboration capabilities with more analytics, barge, monitor, whisper, and operator switchboard

X Series

X6
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The ideal choice for users that want it all.

Offers the most comprehensive and advanced set of features with communications, collaboration, analytics, and contact center capabilities.

X Series

X8
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Customer Experience Transformation

For the full collaborative multichannel contact center agent or supervisor, fully enabled with complete UCaaS functionality plus a predictive outbound dialer, quality management,
and speech analytics

UC Calling Zonei
Unlimited Calling within 14 Countries
Unlimited Calling within 47 Countries
Unlimited Calling within 47 Countries
Unlimited Calling within 47 Countries
CC Calling Zone 1
  
  
4,000 Minutes within 47 Countries
4,000 Minutes within 47 Countries
Auto Attendant
Phone Number & Extension
HD voice, Secure voice
Mobile & Desktop Apps
Sameroom Cross-Platform Team Messaging
Call Recording2
Unlimited Internet Faxi
Single Sign On & Okta Integration
100 Participants
100 Participants
100 Participants
100 Participants
G Suite, Salesforce, Zendesk, & NetSuite Integration
Barge, Monitor, Whisper
 
Analytics Essentials
Switchboard Pro
 
Supervisor Analytics & Service Quality Analytics
 
Interactive Voice Response (IVR)
 
 
Skills-Based Inbound Voice
 
 
Graphical Call flows, Post Call Survey
 
 
Native CRM, Knowledgebase
 
 
Queued & Web Callback
 
 
Expert Connect
 
 
Inbound Chat, Email, Social Channels
 
 
 
Co-browse
 
 
 
Outbound Predictive AI Dialer
 
 
 
Quality Management & Speech Analytics
 
 
Optional
Enterprise Grade Security (GDPR, HIPAA, ISO 27001, Etc.)
Public Sector Ready – RM1045 and G-Cloud Supplier
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Call 1800 854 171 or fill out the form below and an 8x8 Specialist will be in touch.

Contact Sales

Unlimited Calling Zone Countries for Phone and Contact Centre

X2 – 14 Countries
In Australia: Australia, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States.
*Excludes Mobile, Special and Premium Numbers
In New Zealand:
Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States.

X4, X6, X8 – 47 Countries
Includes the 14 countries from X2 plus – Argentina*, Belgium, Brazil*, Chile, China, Cyprus*, Denmark, Dominican Rep, Finland, Greece, Guam, Hong Kong, Hungary, India, Indonesia, Israel, Japan*, Luxembourg*, Malaysia, Malta, Mexico, Norway, Peru, Poland*, Portugal*, Romania, Singapore, Slovakia, South Africa, South Korea, Taiwan*, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

Toll-Free is Metered

1 Includes 4,000 minutes per concurrent contact centre seat (local and international, inbound and outbound, within 47 country zone). The total minutes included are the pooled total of all agents. If a customer exceeds the total usage pool allowed in any given month, extra minutes will incur standard usage rates. Toll calls and special numbers are not included in the allowed usage.

2 Varying levels of storage are included in each plan.