Log In

Single Sign On
Login to Virtual Contact Centre using your Contact Centre URL or through the 8x8 Unified Login Page.
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Reset Your Password
You can reset your password from the link on your sign-in page. You’ll receive an email with instructions to change your password.
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Agent Console

This is where you’ll handle customer transactions, view queue activity, and manage cases. Agent Console has three sections: The Navigation Menu, Control Panel, and Display Panel.

Navigation Menu

This is the drop-down menu at the top left of your Agent Console. Here is where you can access your profile, settings, Help menu, and other commands.

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Control Panel
The Control Panel on the left side lets you manage incoming transactions via phone, chat, email or voicemail; view agents and queue activity, and chat with coworkers.

The tabs you see will depend on which channels are enabled by your administrator.
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Display Panel
On the right, the Display Panel tabs give you easy access to Cases, Tasks, Reports, and My Profile.
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Profile Setup

In your Profile menu you can configure settings such as your workplace phone number and email signature.
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Status and Logout

Some companies use Status Codes to track agent status. If required, select the appropriate code from the Status menu each time you change status.
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Want to browse our courses and schedules?

Our learning portal details all our training in one comprehensive list.

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What is 8x8 University?

8x8 University is your one stop solution to your training needs.

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Need more support help?

8x8 Support knowledge base has the answers to your questions.

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