How to Address Video Card Issues

Video card issues can interfere with the video quality your computer is able to produce and transmit successfully. Unfortunately, some problems that occur with video cards aren't easy to fix without replacing the card or contacting the video card's manufacturer for help.

In this article, we will review a few options you do have for troubleshooting your video cards whenever something appears to be broken or not functioning very well. Here's how to address your video card issues. 

What Is a Video Card Issue? 

Video cards enable your computer to render calculations and code into video that you can see on your screen. Video card issues happen whenever something goes wrong with your video card, the software you're using, or with your other equipment and hardware---if you can ultimately blame the problem on your video card, then it's a video card issue. 

Here are a few possible signs of a video card problem:

  • Poor video quality. While video quality can be related to a variety of different issues, your video card is one factor to seriously consider. Having poor video quality can be evidence of a video card that has problems or needs to be replaced. 
  • Overheating. Crashes, display problems, on-screen bugs, and other visual disturbances on the screen may be a sign of a video card overheating. 
  • Software error or malfunction. Sometimes, a software issue is related to the video card driver---in this case, it's still a video card problem even when software (and not hardware in and of itself) is to blame. 

Fixes for Common Video Card Issues

When you find a video card issue is occurring, you may have a few different options available to you. For instance, consider:

  • Updating the driver. If it's been a while since you updated the video card driver (or if you don't remember ever downloading and installing an update to begin with), then it may be time to see if the video card's manufacturer has released an updated driver. This is something you can look online for, just as long as you make the source of the software is reliable. Backup your system first and then try installing the new driver to see if that fixes the problem. 
  • Update your motherboard drivers. Your computer's motherboard features a number of chips that are all working together. To do their jobs effectively, they'll need the latest software. Keep these updated if you haven't done so lately. 
  • Cooling down the video card. Using a built-in fan, placing a fan near the computer, or allowing the system time to cool down may help you determine if the video card is overheating. You shouldn't consistently allow it to overheat---if it's constantly shutting down for this reason, it could be damaging the card or another part of your computer. Make sure your system adequately cools down and try not to put excessive strain on it. Your computer may need an upgrade or replacement if this is an ongoing problem. 
  • Disable sound. Sometimes, it's actually the sound that's the problem, because rendering sound properly can cause the computer to run a lot of complex calculations that may ultimately slow down or interfere with video processing. You'll need to disable sound before you troubleshoot, and definitely try this if you're still having video problems and haven't identified a source yet. 
  • Replacing your video card. If all else fails, you may need to replace your video card. Be sure to measure the space inside your computer case and check for an appropriate slot to install a new card, particularly if you plan to upgrade and install a different model video card altogether. 

How Can You Resolve It with Your Video Software? 

With better video software, your system can sometimes make better use of the video card you have. Some video card issues are actually just software problems you can resolve with the right software update or upgrade.

If you routinely experience video problems with your video conferencing and communications, it's time to talk with your UCaaS (Unified Communications as a Service) or cloud communications vendor about possible fixes. Explain the problem and ask how you can improve your video quality. 


Video card problems can be tricky to diagnose sometimes. Poor video quality, errors, and other signs such as overheating can mean you're experiencing video card issues and need to find the culprit. You may need to replace your video card, try some basic fixes, or switch your video software. 

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