Solutions > Collections

Better Connections Lead to More Collections

Increase revenue and recovery rates with an automated, intelligent debt collection dialler solution, reducing time between calls and involving your agents only after customer contact.

Enhance Effectiveness, Lower Costs

Notify customers quickly by automating the collection dialing process, removing manual steps, and ensuring your agents are spending their time in live conversations

Maximise reach and customer contact using voice broadcast, alerting customers to missed payments automatically without increasing labor costs

 

 

Minimise overhead and maintenance costs with a service that is flexible, scales as you need it, and is priced based on how much you use it

Be More Productive

  • Eliminate wasted time on answering machines or unanswered calls using predictive dialing to ensure meaningful connections with live customers
  • Reduce agent effort and ensure consistency with predefined call scripts to guide live conversations and pre-recorded voicemail messages in the case of a non-answered call
  • Establish operations in minutes, not days, with no hardware to buy, pay-as-you-go pricing and a completely cloud-based platform

“Using ContactNow our productivity has increased, allowing our agents to spend more time on calls. The team can service our clients with good quality information to convert into leads.”

Kristian Benham
Managing Director, Money Claims

Increase Fund Recovery

  • Provide faster notifications to customers about missed or overdue payments, helping them better manage their finances and correct issues immediately
  • Give customers more options to help them avoid default payments or manage their debt, by connecting with them earlier and lowering labour costs for your organisation
  • Improve your connection strategy with tools like predictive, preview, and progressive dialling, to interact with customers at the pace that makes most sense for your agents and your business

Learn More

Looking for more information?

Call 0333 043 8888 or fill out the form below and an 8x8 ContactNow Specialist will be in touch.

White Papers

View all white papers

Audio Production Store

Get professionally-recorded greetings and auto attendant menus!

Visit the store

8x8 Audio Production Store

8x8 Webinars

View all webinars

Learn from 8x8 experts and industry leaders how global cloud solutions from 8x8 can help your business and improve your customer service, all while saving you money and time.