Move complexity to the cloud with one intelligent engagement solution
With one application for all your communication and collaboration needs, 8x8 allows your employees to communicate easily and collaborate from anywhere on any device. With 8x8 employees’ agility increases, as they move from IM to voice to Video to Web Conferencing with one click inside a single application. No on-premises equipment or maintenance required. That means fewer vendors, fewer bills and fewer apps to manage and provision. Whether you’ve got 10 employees or 10,000—one office or 1,000—8x8 unified cloud communications brings it all together.
Mobile meets enterprise
It’s a global, mobile world and new mobile work styles need a new communications model. With 8x8, you’re not tied to your desk phone. Take your office number with you anywhere on any device. Communicate seamlessly using your desk phone, your computer, your smartphone or tablet. 8x8 apps equip smartphones, tablets and computers with everything your teams need to be effective and stay productive on the go.
Say so long to switching between different chat, conferencing and phone systems—each with their own passwords and protocols. With 8x8 unified cloud communications, you get one consistent, hassle-free solution for all the ways your organization communicates and collaborates. Use the same number across devices. Seamlessly transition across voice calls, chats, document sharing and video conferencing with single sign on (SSO) and ongoing access to corporate directories and presence. And instantly switch between your desk phone and smartphone, with no “let me call you back.”
The collaborative contact centre
Traditional communications solutions isolate the contact centre from the rest of the company. 8x8 truly unified cloud communications keeps everyone in the loop. Experts company wide are instantly accessible to resolve customer issues and answer questions thanks to features such as a shared corporate directory, shared presence and chat. Imagine the impact on first call resolution, customer satisfaction and repeat business.
8x8’s real-time analytics show you what’s really going on in your enterprise. See real-time data and trends from across your organization, including interactions with CRM and other business applications. You’ll get the insight you need to adjust staffing, reward stars, improve outcomes and respond to new opportunities and challenges.Communications Analytics
Secure and scalable communications
Our unified cloud communications solutions are proven, secure, reliable and easily scale up for even the largest enterprises. Plus, only 8x8 offers a Global Reach network with the highest published uptime of 99.9983% and a guaranteed SLA on the open Internet. Go with the provider that can meet all of your communications needs, no matter how much your enterprise grows and evolves.
Get the Elite Touch for Accelerated Success
8x8 Elite Touch Implementation Services accelerate successful deployments for any size business and for any level of complexity. We help you realize the fastest time to value—from single-site deployments to complex requirements involving multiple sites, global implementations and integration with CRM or other business applications.
8x8 is extremely fast to deploy and easy to use. We can seamlessly set up a new hire with a phone number and voicemail in under a minute!
We needed a complete solution: phones, online meetings and call centres. 8x8 is the only hosted VoIP provider that can integrate a virtual call centre into their service.
As we looked at enterprise communications providers, we found that 8x8 offered the highest levels of uptime and security to successfully run our global business.