Overview

Customer experience is more than a moment. It’s a mindset – and investing to extend the CX mindset with every customer contact is critical to your business.

Success leads to customer satisfaction and growing revenues. Deliver market-leading CX with the proven reliability of the 8x8 cloud platform.

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Omnichannel Routing

Enable optimal customer experiences by matching every customer with the best agent, over every channel, every time.

Features

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Agent Productivity

Equip agents to manage every customer experience quickly, completely, optimally.

Features

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Supervisor Enablement

Make performance management a collaborative experience, with a common goal of improving the customer experience.

Features

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Analytics

Identify opportunities and problem areas to remove roadblocks to optimal customer journeys.

Features

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Integrations

Empower routing and management of every contact via immediate access to relevant applications.

Features

What our customers are saying

“Our 8x8 solution can handle any kind of customer contact: phone, online, chat, voicemail, email. Customers get to choose how they want to communicate, and we’re able to give each of them the excellent service they deserve.”

– Uf Tukel, Co-President and Founder of WMPH Vacations

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For more information call 0333 043 8888

Call 0333 043 8888 or fill out the form below and an 8x8 Specialist will be in touch.

Contact Sales