Workforce Management for 8x8 Virtual Contact Centre

It’s the first-ever cloud mashup of contact centres and workforce management solutions. 8x8 and Teleopti have combined their best-of-breed solutions to help you better serve your customers and control contact centre costs.

Teleopti workforce management logo

Enhance customer relationships with the power of Teleopti and 8x8

  • Use the intelligence of 8x8 to reduce interaction time, increase first-call resolution and enhance the customer experience
  • Increase contact centre staffing efficiency up to 30% with Teleopti’s powerful forecasting and scheduling capabilities
  • Interact with customers on the channel of their choice: voice, email, chat, voicemail or web
  • Improve agent satisfaction with better scheduling, preference management and request handling
  • Manage the performance of your contact centre with Teleopti’s powerful reporting capabilities
  • Keep your contact centre and personnel management up to date with zero-hassle, automatic cloud-based upgrades from 8x8 and Teleopti
  • Refine agent schedules with continuous data collection, for better staffing efficiency
Cloud contact centre and workforce management as a single integrated solution

8x8 and Teleopti offer a tightly integrated best-of-breed solution that improves the customer experience, increases profitability, and makes your business stand out from the competition.

Teleopti workforce management screen shot

Click here for Teleopti WFM 8x8 Product Overview PDF

8X8 WEBINARS

Learn from 8x8 experts and industry leaders how global cloud solutions from 8x8 can help your business and improve your customer service, all while saving you money and time.

View all webinars

webinar-opp-tile-image-2.jpg

MAKE THE RIGHT DECISION

View all white papers