An intelligent, energetic, and easy-to-use Contact Centre solution for small businesses looking for big features without the cost or complexity of legacy systems

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Instant setup

Easy setup and instant configuration get your contact centre up and running in minutes

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Easy administration

Gain better insight and oversight over customer engagement with powerful management tools to create the custom agent workflow and customer experience you need

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Inbound calling

Efficiently route and answer incoming calls to your agents

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Predictive dialer

Replace manual dialing for preview, progressive, and predictive dialing to maximize your talk time

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Web based UI

Beautiful web-based agent and administrator consoles empower your employees to do more without the need or hassle of installing software

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Visual IVR

It’s easy to create a flexible IVR solution for your contact centre using our ground-breaking drag & drop visual IVR tool

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Skills based routing

The IVR builder allows you to automatically distribute incoming calls to the team or individual who can best help your customer

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Real-time Analytics

Enable better decision making with rich contact centre analytics that cover customer information, overall activity, and agent performance

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iPad monitoring app

Whether you’re walking the office floor or away on business, you can always access your real-time dashboard with status reporting and instant messaging from your iPad

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Call recording

Save every call and play them back whenever you like with automatic call recording, pause and highlight, and cloud storage

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Call monitoring

Listen to calls as they happen and provide one-to-one assistance with call monitoring, agent whisper, and call barge

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Integrations

Supercharge your Support Desk with the ContactNow for Zendesk integration and directly integrate voice capabilities into your ticket management system

For more information call 0333 043 8888

Call 0333 043 8888 or fill out the form below and an 8x8 ContactNow Specialist will be in touch.

Contact Sales