Make Your Customer Service Teams More Powerful with ContactNow
An intelligent, energetic, and easy-to-use Contact Centre solution for small businesses looking for big features without the cost or complexity of legacy systems
Instant setup
Easy setup and instant configuration get your contact centre up and running in minutes
Easy administration
Gain better insight and oversight over customer engagement with powerful management tools to create the custom agent workflow and customer experience you need
Inbound calling
Efficiently route and answer incoming calls to your agents
Predictive dialer
Replace manual dialing for preview, progressive, and predictive dialing to maximize your talk time
Web based UI
Beautiful web-based agent and administrator consoles empower your employees to do more without the need or hassle of installing software
Visual IVR
It’s easy to create a flexible IVR solution for your contact centre using our ground-breaking drag & drop visual IVR tool
Skills based routing
The IVR builder allows you to automatically distribute incoming calls to the team or individual who can best help your customer
Real-time Analytics
Enable better decision making with rich contact centre analytics that cover customer information, overall activity, and agent performance
iPad monitoring app
Whether you’re walking the office floor or away on business, you can always access your real-time dashboard with status reporting and instant messaging from your iPad
Call recording
Save every call and play them back whenever you like with automatic call recording, pause and highlight, and cloud storage
Call monitoring
Listen to calls as they happen and provide one-to-one assistance with call monitoring, agent whisper, and call barge
Integrations
Supercharge your Support Desk with the ContactNow for Zendesk integration and directly integrate voice capabilities into your ticket management system
For more information call 0333 043 8888
Call 0333 043 8888 or fill out the form below and an 8x8 ContactNow Specialist will be in touch.
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