The Contact Centre for Everyone
Quickly and affordably deploy your contact centre
Easy and intuitive to setup, use, and administer
Quick and powerful customer engagement
Route customer calls quickly and efficiently with drag & drop IVRs
Reach out to customers with a powerful outbound campaign manager
Improve employee productivity
Comprehensive outbound campaign manager improves call completion KPIs
Gain critical employee and business insights from a robust reporting engine
Powerful contact centre features
Take Calls / Inbound Calling
Answer calls efficiently, maximise agent productivity and ensure your customers are connected to the right agent.
Make Calls / Outbound Calling
Maximise sales and agent productivity with comprehensive outbound dialling capability including preview, progressive, or predictive dialling.
Handle Calls / IVR Systems
Customise and route calls with an easy to use, web-based, drag & drop IVR system and advanced skills-based routing.
Record Calls / Call Recording
Automatically record incoming and outgoing calls and play back recordings online.
Call Reporting / Rich Analytics
Get the most out of your resources with rich analytics and customisable web-based reporting.
Simple Configuration / Easy Administration
Easy self-service configuration and administration allows you to be up and running in minutes.
Broadcast / Broadcast Dialing
Call as many numbers as you want. Perfect for urgent announcements or group reminders.
Open Integrations / CRM Integrations
Connect your business with CRM systems for even greater efficiency and productivity.
“Data and agent reporting is very precise, we can monitor both very closely. The Pay As You Go aspect of ContactNow means that we can trial a new product knowing the cost before we start dialing.”
IT Director, Core Ventures
Learn more about 8x8 ContactNow™
ContactNow is built on a scalable cloud platform so your contact centre can grow as fast as your business. Get up and running in minutes.