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The Contact Centre for Everyone

Quickly and affordably deploy your contact centre

Easy and intuitive to setup, use, and administer

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Quick and powerful customer engagement

Route customer calls quickly and efficiently with drag & drop IVRs

Reach out to customers with a powerful outbound campaign manager

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Improve employee productivity

Comprehensive outbound campaign manager improves call completion KPIs

Gain critical employee and business insights from a robust reporting engine

Powerful contact centre features

Take Calls

Inbound Calling

Take Calls / Inbound Calling

Answer calls efficiently, maximize agent productivity and ensure your customers are connected to the right agent.

Make Calls

Outbound Calling

Make Calls / Outbound Calling

Maximize sales and agent productivity with comprehensive outbound dialing capability including preview, progressive, or predictive dialing.

Handle Calls

IVR Systems

Handle Calls / IVR Systems

Customize and route calls with an easy to use, web-based, drag & drop IVR system and advanced skills-based routing.

Record Calls

Call Recording

Record Calls / Call Recording

Automatically record incoming and outgoing calls and play back recordings online.

Call Reporting

Rich Analytics

Call Reporting / Rich Analytics

Get the most out of your resources with rich analytics and customizable web-based reporting.

Simple Configuration

Easy Administration

Simple Configuration / Easy Administration

Easy self-service configuration and administration allows you to be up and running in minutes.

Broadcast

Broadcast Dialing

Broadcast / Broadcast Dialing

Call as many numbers as you want. Perfect for urgent announcements or group reminders

Broadcast

Broadcast Dialing

Broadcast / Broadcast Dialing

Call as many numbers as you want. Perfect for urgent announcements or group reminders

Data and agent reporting is very precise, we can monitor both very closely. The Pay As You Go aspect of ContactNow means that we can trial a new product knowing the cost before we start dialing

Seb Weston
IT Director, Core Ventures

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Learn more about 8x8 ContactNow™

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ContactNow is built on a scalable cloud platform so your contact centre can grow as fast as your business. Get up and running in minutes.

ContactNow Monitoring App for iPad

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Live Dashboard

A fully customizable contact centre dashboard to keep track of all the important activities.

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Real-Time Reporting

See a live overview of all your contact centre activity.

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Instant Messaging

Stay in touch wherever you happen to be.

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Monitoring app for iPad

Watch Video

For more information call 0333 043 8888

Call 0333 043 8888 or fill out the form below and an 8x8 ContactNow Specialist will be in touch.

Contact Sales