8x8 Virtual Contact Centre Wins Ventana Research 2014 Business Technology Leadership Award
8x8 has received the Ventana Research 2014 Business Technology Leadership Award for the deployment of its Virtual Contact Centre solution by a multi-location human resources outsourcing organization.
The Ventana Research Business Technology Innovation Awards recognize technology vendors and their customers that are most notably improving the effectiveness of people and processes through use of innovative technologies.
Award-winning 8x8 Virtual Contact Centre
“Congratulations 8x8 for your Technology Leadership Award in the category of business and social collaboration,” said Mark Smith, CEO and chief research officer at Ventana Research. “The importance of helping organizations collaborate in dialogue with their customers is essential to the success of every organization and your continued investments in interactions is exemplary.”
Virtual Contact Centre Improves Business Processes
8x8’s cloud-based, omni-channel Virtual Contact Centre solution enabled its customer to build a consistent telephony and agent environment across the entire enterprise, allowing the company to put standard procedures and processes in place that made efficient onboarding of new customers and rapid training of agents a significant differentiator.
“We are gratified to know that our secure, reliable and scalable cloud-based contact centre solution helped our customer make dramatic improvements to their business processes and outcomes,” said 8x8 CEO Vik Verma. “Many organizations don’t realize what a stifling effect old school approaches to IT and communications can have. The decision to build processes around the 8x8 Virtual Contact Centre solution to make flexibility and speed of implementation a significant differentiator is a model other organizations can follow to revolutionize and grow their own businesses.”