8x8 and Cayan Receive CIO Impact Awards for Unified Communications & Collaboration
Industry-Leading Payment Technologies Provider Gained Highest Tangible Benefits Using 8x8 Cloud Communications to Increase Enterprise Agility and Collaboration
8x8 and its customer Cayan LLC, formerly Merchant Warehouse received the Frost & Sullivan 2015 CIO Impact Award for the improvements in business agility and collaboration Cayan achieved through its deployment of 8x8’s Virtual Office and Virtual Contact Centre solutions.
Cayan provides innovative technology solutions that increase the flexibility and value associated with the merchant-customer payment process and experience. Under the direction of Chief Technology Officer Paul Vienneau, the company launched an initiative to replace a costly and fragile collection of traditional premises-based telephony and contact Centre systems with a unified, cloud-based solution from 8x8 that would support the future growth and strategy of the organization.“When I joined Cayan, I knew the existing premises-based approach to our increasingly complex communications needs would have to change, especially as we grew globally,” said Vienneau. “With the 8x8 solution, all of our core communications services are now under one umbrella, delivered seamlessly and securely in the cloud to all of our employees on whatever device they happen to be using. This has resulted in tremendous productivity gains across our entire organization as employees are able to work more effectively when they are not in the office.”
8x8 Cloud Communications Increase Enterprise Agility and Collaboration
8x8’s solutions also provided Cayan with greater visibility into call Centre metrics and improvements in customer satisfaction. “With the addition of Virtual Contact Centre, we now have a complete understanding of numerous call Centre metrics that complement existing information assets to provide us the ability to correlate decisions made throughout the organization and their impact on our customer base,” Vienneau continued. “And, while Cayan has always had a strong focus on the customer experience, the 8x8 solution gained us a new found competitive advantage, allowing us to be more nimble and more quickly provide enhanced services to the merchants we serve.”
“Customers like Cayan truly exemplify the business enabling benefits more and more companies are experiencing with their deployment of 8x8’s cloud communications services,” said 8x8 Chief Marketing Officer Enzo Signore. “We are very proud to be working closely with visionary IT leaders like Paul Vienneau to deliver solutions which not only simplify complex communications challenges, but support overall business agility, growth and competitiveness.”
Solution Wows CIO Impact Awards Judges
“The CIO Impact Awards Judges were very impressed with both the ambition and achievement of Cayan’s cloud telephony/cloud contact Centre initiative,” said Jeff Moad, Executive Editor and Research Director at Frost & Sullivan. “With help from 8x8, Cayan combined a virtual office and virtual contact Centre with new quality management and workforce management capabilities, enabling the company to provide an elevated level of customer service.”
Recipients of the Frost & Sullivan 2015 CIO Impact Awards are comprised of enterprise teams, individuals, and technology partners enabling breakthrough new business models and strategies through the innovative use of transformative technologies. Each nominated project was evaluated by a panel of expert judges that included award-winning chief information officers and Frost & Sullivan researchers. Awards were presented to the teams that led the highest-scoring projects in eight categories: Enterprise Social Networking, Advanced Software Development, Enterprise Architecture, Mobility, Cloud Computing, Unified Communications and Collaboration, Data and Network Resilience, and Advanced Analytics and Big Data.
8x8 Chief Marketing Officer Enzo Signore and Cayan Chief Technology Officer Paul Vienneau accept the 2015 Frost & Sullivan CIO Impact Awards