Summarize this page with popular models
Your customer-facing teams handle 60% of all conversations.
Most without the right tools.
of CX leaders agree: customer experience is an org-wide initiative. Few teams are equipped to deliver it.
of organizations have consistent CX across departments. The gap isn't knowledge, it's tools.
Field reps, billing specialists, and onboarding teams handle high-value conversations every day, without the visibility or context to make them count. They're working blind. 8x8 Engage changes that.
Every call transcribed. Every action item captured. Customer history surfaces automatically before your team picks up. No repeat explanations. No lost context. One platform remembers everything.
8x8 Engage, 8x8 Work, and 8x8 Contact Center share the same data model. Customer context travels with every conversation. One vendor. One platform. Zero fragmentation.
Real-time visibility across every queue. Teams flex to demand. No manager intervention needed. Pause queues, manage availability, and route smarter.
Top Features
AI handles all the notes so your team stays focused on the conversation.
Top Features
A browser-based performance interface with live activity across queues, users, and channels. Monitor, whisper, and coach in the moment. AI-powered alerts flag problems early. No separate app.
Top Features
See the problem, resolve it on the call. Field service, troubleshooting, and onboarding, without an in-person visit.
Top Features
Inbound digital conversations, routed automatically, managed in shared queues with clear ownership. Full context across voice and digital. Nothing gets missed.
Top Features
Real-time visibility across every queue. Teams flex to demand. No manager intervention needed. Pause queues, manage availability, and route smarter.
Top Features
AI handles all the notes so your team stays focused on the conversation.
Top Features
A browser-based performance interface with live activity across queues, users, and channels. Monitor, whisper, and coach in the moment. AI-powered alerts flag problems early. No separate app.
Top Features
See the problem, resolve it on the call. Field service, troubleshooting, and onboarding, without an in-person visit.
Top Features
Inbound digital conversations, routed automatically, managed in shared queues with clear ownership. Full context across voice and digital. Nothing gets missed.
Top Features
The platform that grows with you, without changing vendors.
"We chose 8x8 Engage to give our teams greater flexibility across sites, and it's changed how we manage customer interactions. Our colleagues can now take calls wherever they are—whether at their desk, in the workshop, or on the move which has significantly reduced missed opportunities. The result is a more responsive customer experience and greater operational agility across our business."
Jake Blowers
Head of Projects and Innovation, Motus Commercials
"We chose 8x8 Engage because it gave us more functionality and deeper analytics than we previously had. The intuitive interface made the transition effortless for our agents."
Massinissa Benamar
Helpdesk Manager, Chantelle Group
"8x8 Engage gives us visibility on customer satisfaction. And that’s vitally important when you’re dealing with customers all day, every day."
Chris Ebbs
Company Secretary, Doors Plus
"We’re not a traditional contact center, so we went looking for something that made sense for our needs. 8x8 Engage comes at a great price point, and it’s a perfect option for us because it gives us the functionality that we need."
Richard Gray
IT Manager, Kingspan Water & Energy
From your first inbound call to a fully connected customer journey.
Manage queues, interactions, and customer context from any device. Wherever work takes you.
Customer history and interaction data surface automatically. No more starting from zero.
Transcription, summaries, and action items happen automatically. Your team stays focused on the customer.
Real-time queue visibility, coaching tools, and alerts, on any device, no extra login.
One platform for voice, video, chat, and messaging so teams stay aligned and nothing gets missed.
Customers move smoothly across channels, teams stop juggling tools, and leaders get one unified system.
Voice, chat, SMS, RCS, video, and social on one platform so conversations stay connected.
Give team leaders real-time visibility and coaching tools to improve performance, accuracy, and engagement across every interaction.
The questions your team will definitely ask. Answered here.
Frontline teams are the new face of your brand. Discover how to move beyond the contact center with proactive experience design and 8x8 Engage in 2026.
Learn why customer experience breaks down outside the contact center and how IT leaders are connecting frontline teams with the visibility and context they need.
Analyst Liz Miller warns that we need to act before we lose the importance of CX to the heap of irrelevant business jargon
Stop adding tools. Build a unified CX platform that connects frontline teams, contact centers, and IT to deliver a seamless customer experience.
Learn how 92% of leaders prioritize consistent CX across departments—even outside the contact center. Get insights from 300+ businesses. Download the report now!
8x8 has once again been recognized in the 2026 Gartner Magic Quadrant™ for UCaaS.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
