8x8 Voice
Deliver crystal-clear, reliable calling within the contact center, enabling agents to handle high volumes with confidence while integrating seamlessly with workflows for faster, more effective customer resolutions.
Precision routing with built-in intelligence.
Leverage 8x8’s blended interactions capability to automatically route voice and digtial interactions to the best-fit agent based on skills, availability, and context—reducing wait times and improving first-contact resolution.
Enterprise-grade voice, built for scale.
Rely on globally resilient, high-quality inbound and outbound voice infrastructure with advanced call controls, monitoring, and reporting—so your contact center performs flawlessly under pressure.
Streamlined conversations without the complexity.
Softphone with 8x8 Agent Workspace empowers agents to make and receive high-quality calls directly within their unified interface—eliminating app switching, speeding up response times, and keeping every interaction in context.
What’s on the inside matters. Take a peek.
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Intuitive Workspaces
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Analytics
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
AI in 8x8 Contact Center
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Agent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Outbound Campaigns
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Workforce Engagement Management
Support agents with tools built to save time and deliver results.
Integrations
Drive strong CX and more efficient operations with our integrated partner solutions.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8 Contact Center powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
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