8x8 Analytics for Contact Center
Unify customer data across all channels with real-time and historical analytics, sentiment analysis, and intelligent coaching—on a secure, modern platform designed for CX leaders.
See the full, end-to-end customer journey—finally.
Unify data across channels into a single view for real-time visibility into customer behavior and sentiment—eliminating silos, identifying friction points, and driving smarter decisions that increase satisfaction and loyalty.
Empower supervisors with proactive coaching solutions.
Give supervisors intuitive tools to coach in real time—monitor performance, detect issues with sentiment and speech analysis, and act from one workspace to drive smarter support, engaged agents, and better outcomes.
Stay compliant, stay confident.
Use AI-powered speech and text analysis to ensure script adherence, flag compliance risks, and document interactions—protecting your brand and meeting regulatory standards on a secure, certified platform without added complexity.
What's on the inside matters. Take a peek
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Intuitive Workspaces
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Analytics
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
AI in 8x8 Contact Center
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Agent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Outbound Campaigns
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Workforce Engagement Management
Support agents with tools built to save time and deliver results.
Integrations
Drive strong CX and more efficient operations with our integrated partner solutions.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
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