8x8 Agent Assist
8x8 offers agent assist solutions that enhance agent performance with real-time guidance, next-best-action recommendations, and sentiment analysis. It automates call summarization, integrates seamlessly with CRMs, and supports voice and digital channels to help agents resolve issues efficiently while improving the overall customer experience.
Turn every agent into a top performer.
With 8x8 Smart Assist, accelerate onboarding, reduce burnout, and boost productivity with real-time coaching, dynamic scripts, and AI-driven prompts—all embedded directly in the agent workspace for seamless, focused support.
Delight customers everytime.
Deliver faster, more personalized service—across voice, chat, email, and digital channels— that builds trust and loyalty in every interaction to delight customers and improve CSAT.
Optimize efficiency with the power of AI.
Integrates effortlessly into your CRM, knowledge base, and tech stack with flexible APIs and GenAI connectors to streamline workflows and build operational resilience.
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Intuitive Workspaces
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Analytics
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
AI in 8x8 Contact Center
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Agent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Outbound Campaigns
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Workforce Engagement Management
Support agents with tools built to save time and deliver results.
Integrations
Drive strong CX and more efficient operations with our integrated partner solutions.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
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