Analytics
Trying to understand information from multiple communications tools means making data-driven decisions is time-consuming and resource-intensive. 8x8’s single platform provides clear, aggregated analytics across all of your cloud communications. Giving you the time back to focus on what the data means to your team.
Key benefits
Identify key trends across employees, teams and customer behavior.
Customizable data from all your communication channels in one easy to use tool.
Accurate and readily available data to solve business problems and aid decision making.
Access your company data in any way you choose.
Insights to drive your business
Speech and sentiment analysis from every call
Quickly identify patterns in customer behaviour with speech analytics from back office and contact center calls in one tool.
The data you need to make the right call
Customizable and easy to interpret data from all your communications.
Real-time custom dashboards
Make instant, impactful changes using real-time data to drive decisions . Easy to configure dashboards gives you access to the data you need from any browser
Call quality and device reporting
Ensure consistent call quality with integrated diagnostic reporting
Analytics to support your customer
Analytics Tools That Help to Manage Remote Workers
Recent events causing business disruptions are forcing companies to increase the number of remote workers. Learn about tools to help manage remote workers.
Analytics for 8x8 Worklink to this section
You depend on voice and meetings to connect with customers and colleagues. But without the right analytics to measure how those connections are working, you’re missing opportunities.
Analytics for 8x8 Work delivers analytical tools that provide 20/20 vision into your business communications.
Analytics for 8x8 Work APIlink to this section
Analytics APIs are built to support your unique data requirements, making it easy to combine communications data with business-critical systems.
Call Quality Indicator
Now extended to iOS (in addition to desktop and Android apps). Take the guesswork out of poor audio quality with the ability to view call quality details of the other party in addition to the user's own call quality status.
Other related features
Administration
Single administration interface for user provisioning, system configuration, and management.
8x8 Work Apps
Turn your smartphone into a business phone when you are away from the office.
