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Describe it. Deploy it. Across every channel at once.
The organizations pulling ahead aren't just using AI agents. They're building AI Agents on platforms designed for where AI is going.
Invested in conversational AI solutions by 2028, as AI becomes the backbone of customer experience strategy. (Source: IDC)
Of CX leaders choose built over bought for AI agents. Trust and expertise are the top two reasons, and those can't come pre-installed. (Source: Metrigy)
Describe what you need to the AI Studio Builder, and it designs, tests, and deploys your agent. No specialist developers, no rigid decision trees, no scripted paths that break the moment a real conversation goes off-script.
Voice, digital, SMS, and WhatsApp are all built into the platform from the start. No third-party channel integrations, no custom middleware, no integration project before your first agent goes live.
AI Studio is built into the 8x8 platform. That means one governance model, one relationship, and one ecosystem that grows as your AI needs change. No rebuilds or switching costs.
Describe what you need and deploy it the same day. Voice goes straight into the LLM for conversations that feel genuinely human, on a platform designed for how AI works today.
Top Features
Connect agents to the systems your business already uses and deploy them on the communications backbone you already run on, reaching customers on every channel from day one.
Top Features
Define exactly when agents hand off to humans, preserve full context at every transfer, and govern automation on your terms with enterprise-grade access controls built into the platform.
Top Features
Every interaction feeds a unified data layer that makes your AI agents smarter over time, enabling autonomous multi-step workflows that complete complex outcomes from start to finish.
Top Features
Describe what you need and deploy it the same day. Voice goes straight into the LLM for conversations that feel genuinely human, on a platform designed for how AI works today.
Top Features
Connect agents to the systems your business already uses and deploy them on the communications backbone you already run on, reaching customers on every channel from day one.
Top Features
Define exactly when agents hand off to humans, preserve full context at every transfer, and govern automation on your terms with enterprise-grade access controls built into the platform.
Top Features
Every interaction feeds a unified data layer that makes your AI agents smarter over time, enabling autonomous multi-step workflows that complete complex outcomes from start to finish.
Top Features
Intelligent call handling, multi-location reception, and department routing. Up and live in an afternoon.
Inbound lead capture, qualification workflows, and handoff to CRM, including Salesforce integration.
Automated IT support with ticketing integration and documentation assistants, freeing your team for work that actually requires a human.
Voice-to-ticket creation, outbound collections, bilingual agents, and CRM automation for anything where two systems need to talk.
"We started by solving one problem and kept going because it kept working. Our highest-value customers get to the front of the queue without anyone touching it, and it worked so well we had to rethink how we staffed those queues. Every inbound call gets categorized and after-hours customers aren't left waiting. It's going to be very transformative for us, and honestly it already is."
Geoff Keenan
Digital Transformation Manager, PrepayPower
"We wanted our phones to do more than pass calls along, we wanted them to understand who's calling and why. With 8x8 AI Studio we built an agent that answers across our sites, identifies our high-value customers, and gets them to the right person quickly, while handling everyday questions like department hours on its own. It's genuinely clever, and it frees our team to look after the customers in front of them."
Chris Gensmantel
Chief Information Officer, LSH Auto
"What sold us on 8x8 AI Studio is that it isn't a one-trick pony, we use it across chat, web, email, and phone, all from one place. It's genuinely easy to work with, you guide the agent in plain language, set clear boundaries, and if it doesn't know something it asks rather than guessing. For us it's taking the repetitive fact-finding off our technicians so they can spend their time on the work that actually needs them."
Genelle Chamberlain
IT Manager, Primesource and Dimora Brands
"We chose 8x8 AI Studio because that's where we get the best ROI — time saved on the phone, improved accuracy in answering customer questions, and data analysis of calls that will allow us to prioritize the real needs of our customers and our team."
Phil Higgins
Customer Service Manager, EasyPro Pond Products
From connecting your people to reaching customers everywhere, AI Studio grows with you.
One platform for voice, video, chat, and messaging so teams stay aligned and nothing gets missed.
From finance to sales and customer success, every team can play a vital role in shaping CX.
Customers move smoothly across channels, agents stop juggling tools, and leaders get one unified system.
Voice, chat, email, SMS, RCS, video, and social on one platform so conversations stay connected.
Everything you need to know about 8x8 AI Studio before you build.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
