Unify Retail.
Deliver Seamless Journeys.
Eliminate disconnected systems and complexity with one platform connecting stores, teams, and customers. AI insights streamline operations and deliver consistent experiences that build loyalty.
Trusted by retailers around the world.
Every engagement is a sales opportunity.
With AI-powered sales and support, keep customers engaged, employees connected, and operations in sync—across every channel.
Connect your stores
Keep your stores, teams, and operations in sync—whether on the sales floor, the warehouse, or at HQ. Shipment running late? Instantly connect with suppliers or distribution centers to track deliveries and update store teams. Give your teams everything they need with 8x8 Work® to support customers, partners, and suppliers without the hassle.
Drive revenue and experience
Powered by AI and built on 8x8 Platform for CX, connect with your customers across chat, social, SMS, email, and voice—seamlessly blending self-service and assisted shopping. Cut the friction. Free up your agents. Accelerate sales.
Fewer returns, more sales
Make your post-purchase experience feel personalized and proactive. 8x8 Aftersale Assist™ helps by reaching out via SMS to proactively offer customer support. Getting setup advice from the start keeps customers happy and loyal.
Proactive customer engagement
Send real-time order updates, and renewal reminders proactively on the messaging channels customers use every day—SMS and WhatsApp. Personalized, timely customer interactions create streamlined communication, driving frictionless customer journeys. Engaged customers buy more and remain loyal longer.
AI that works
Give your customers the seamless, always-on support they expect. With an AI-powered 8x8 Intelligent Customer Assistant™, you can get feedback on orders, route questions instantly, and hand off conversations smoothly—no frustrating repeats, just fast, personalized service across voice and digital channels.
How 8x8 Connects Stores
When stores, HQ, and warehouses operate on separate systems, communication breaks down and visibility disappears. A connected approach unites every location on one platform. IT manages everything centrally, store teams stay connected, and stores scale without friction—backed by a 99.999% uptime SLA.
With 8x8, you can:
- Simplify IT: One trusted vendor, one platform, complete control.
- Scale faster: Bring new stores online in days, not weeks.
- Gain visibility: See how systems perform and how fast teams respond.
- Future-proof operations: Retire legacy PBXs and outdated systems with confidence.
Seamless Integrations
Easily connect with popular retail business and CRM apps to streamline your operations without added complexity.
See the platform that transforms retail
Secure and compliant
Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.
Proof in action
See how we've helped others just like you transform their retail businesses.
View all customer stories
“We love our data and we make tons of our decisions based on the data that we’re receiving. Moving to 8x8 gave us that and know as we continue on we’ll make more educated decisions.”
Adam Zimmerman
IT Manager, Trek
From nine telecom vendors to one.
"Our answer rate has gone from just over 60% to pushing 90%, even at peak times, as customers no longer need to make multiple calls to get in touch or have issues resolved."
Chris Gensmantel
CIO, LSH Auto UK
Stay in the loop. See what's new.
This ebook explores how forward-thinking retailers leverage omnichannel strategies, AI-driven self-service, and real-tome customer insights to turn every interaction into lasting loyalty.
This solution brief helps retailers discover ways to improve their CX, enabling them to sell and support customers more effectively while building loyalty.
Let’s power your CX ambitions, together.
Proof in action
See how we've helped other just like you transform their retail businesses.