Smarsh Compliance Call Recording

Integration Overviewlink to this section

Smarsh provides compliant call recording within 8x8 Work and 8x8 Contact Center for voice, video and screen sharing. Smarsh fills every interaction’s compliance gap, leveraging detailed policy settings which support the world’s most heavily regulated industries.

Addressing the growing need for compliance, data security, and operational efficiency in hybrid and remote work environments, Smarsh provides organizations with the tools they need to communicate securely, efficiently, and in full compliance with industry regulations.

Benefitslink to this section

• Future-proof your organization by staying in control of enterprise-wide compliance.
• Enhance quality assurance and internal training to improve customer experience.
• Seamlessly connect hybrid environments with one unified solution.

Featureslink to this section

• Compliant Call Recording
• Cloud, Hybrid, Premise Deployments
• Advanced Playback & Tagging
• 256-bit AES rotating encryption
• Unlimited Audio Storage
• Customizable Retention Policies
• Compliant Call Sharing
• Legal Hold
• Call Reporting Dashboards
• Screen Capture and/or Video Recording
• QA & Team Member Evaluation Tools
• Detailed Voice Analysis
• Sentiment Analysis
• Multilingual Transcription
• Automated email summary report notifications

Prerequisiteslink to this section

• 8x8 Contact Center X6, X7, X8 license
• 8x8 Work X0 - X4 license

Security and Compliancelink to this section

Developer: Smarsh https://www.smarsh.com/

Location: United States of America

Terms of Service: https://www.smarsh.com/cc-terms-and-conditions/

Privacy & Data Governance: https://www.smarsh.com/legal-website-privacy-policy

Certifications & Compliance: GDPR, PCI DSS, HIPAA, FCA, Dodd-Frank, MiFID II, POPI and more.