Balto’s real-time guidance empowers agents to say the right thing on every call. Our proprietary AI listens to the conversation, offers advice and allows managers to step in when needed.
Unite agents with industry-leading AI for behavior change that delivers happier customers, increased revenue, and perfect conversations on every call.
Drive business outcomes by:
We help agents get your call flow right every time.
We’ll show reps the best discovery questions and rebuttals—exactly when they need them.
Get insight into what’s happening on 100% of calls, then scale the most effective practices to your whole team.
Balto listens to calls and instantly alerts a manager when an agent needs coaching.
Send backup for calls at risk, proactively guide critical moments of a conversation, or congratulate agents for a job well done.
Build custom scorecards that matter vs weeding through crowded spreadsheets.
Examine individual calls that caused low scores and use targeted coaching to improve call quality.
Correct issues before they become habits, and scale good behaviors to all your agents.
Real-Time Notetaker rides along with agents in their conversations, analyzes calls in real-time, and produces accurate and comprehensive call notes for every call.
Real-Time Notetaker uses best-in-class AI to generate accurate summaries at a fraction of the time and cost
Developer: Balto
Location: St Louis, MO, USA
Certifications & Compliance
Company certifications and attestations:
PCI and SOC II Type 2
PCI, PHI, & PII Security
Balto automatically flags customer information, like credit cards and phone numbers, and does not save them to disk.
256-Bit Encryption
All client data is transferred and stored using bank grade 256-bit encryption, the industry standard for security.
HTTPS & TLS 1.2
All browser communication is encrypted and authenticated to ensure secure communication between systems.
Secure Data Storage
We utilize state-of-the-art AWS infrastructure to ensure the security and integrity of your call data.
Vulnerability Scans
We proactively examine our assets in a safe environment to identify and correct potential vulnerabilities.
Service Level Agreements
We fully guarantee the quality, reliability, and up-time of our services for each of our customers.