8x8 completes acquisition of Fuze

Deal Accelerates 8x8 XCaaS Innovation and Global Enterprise Momentum for Integrated Cloud Communications and Contact Center Solution.

Our Commitment to Fuze Customers

An exciting day for cloud communications.link to this section

On January 18, 2022, 8x8 announced that it has completed its acquisition of Fuze, a leader in cloud-based communications for the enterprise. The acquisition accelerates 8x8 XCaaS™ (eXperience Communications as a Service™) innovation, and expands 8x8’s enterprise customer base and global presence.

“ The migration to cloud-based communications and engagement is accelerating as organizations worldwide shift to hybrid work models, creating a multi-billion dollar market opportunity. Our XCaaS strategy is defining and shaping the future of the cloud communications industry as we drive innovation to help our customers meet their changing business requirements. The acquisition of Fuze expands our operational scale and extends our global presence as we meet enterprise demand for our XCaaS integrated UCaaS and CCaaS solution. ”

David Sipes, CEO 8x8

What it means.link to this section

The acquisition will deliver strong value to customers, employees, partners and stakeholders by:

Accelerating the XCaaS platform advantage with dramatically increased resources for research and development, engineering and support.
Supporting Fuze customers on the Fuze platform, and offering the best of both platforms to all customers.
Expanding the enterprise customer base and global presence, especially in continental Europe.
Providing significant cross-sell opportunities with 8x8’s omnichannel contact center and CPaaS capabilities to support enterprise customer engagement efforts.

Two industry leaders.link to this section

8x8 and Fuze are uniquely recognized in the marketplace. 8x8 was recently named a Leader and Fuze a Visionary in the 2021 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide. This was the tenth consecutive year 8x8 was recognized as a Leader. 8x8 was also named a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service for the seventh consecutive year.