Omnichannel for 8x8 Engage
Manage inbound digital conversations with structure, visibility, and insight, empowering customer-facing teams to manage digital demand with the same confidence and consistency as voice.
Customer conversations rarely stay in a single channel.
8x8 Engage unifies digital and voice interactions in one workspace, allowing teams to:
Whether engagement begins digitally or by voice, every interaction stays connected.
8x8 Engage enables customer-facing teams to manage inbound digital conversations across popular channels, including:
All channels are managed with shared queues, context, and insight so teams can deliver consistent experiences at scale.
Every digital interaction generates valuable insight.
8x8 Engage includes AI-powered capabilities that:
Leaders gain a clearer view of digital engagement performance without added tools or complexity.
Everything Omnichannel for 8x8 Engage delivers to manage inbound digital conversations with confidence.
Accept customer conversations from digital entry points like web chat and messaging so requests don’t land in shared inboxes or personal apps.
Automatically direct digital conversations to the right people based on availability, priority, or expertise without manual forwarding.
Surface high-value or urgent digital requests first, helping teams respond faster to the interactions that matter most.
Manage digital conversations in shared queues with clear ownership and visibility so nothing gets missed or forgotten.
Maintain interaction history across digital and voice, giving teams complete context before responding or escalating.
Allow teams to loop in internal experts, ask questions, and resolve issues collaboratively without switching tools or losing context.
Let frontline and mobile workers manage digital conversations from anywhere with a mobile-ready workspace.
Capture digital interaction data to surface trends, sentiment, and follow-up actions which helps leaders improve engagement and outcomes over time.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
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