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The future of retail is Communication APIs

Whether it’s online or offline, customer experience matters.

Women working in shop
Women working in shop

Why does the retail and ecommerce sector need APIs?

Loyalty programs are out, personalisation is in. Communication APIs make personalised communication easy.

Today’s shoppers expect more than just earning loyalty points. Instead, they seek tailored and targeted interactions to be of value, to be personalised, and to be timely, and relevant. With Communication APIs your retail or online store has a competitive advantage.

Why does the retail and ecommerce sector need APIs?

Loyalty programs are out, personalisation is in. Communication APIs make personalised communication easy.

Today’s shoppers expect more than just earning loyalty points. Instead, they seek tailored and targeted interactions to be of value, to be personalised, and to be timely, and relevant. With Communication APIs your retail or online store has a competitive advantage.

Why does the retail and ecommerce sector need APIs?

Loyalty programs are out, personalisation is in. Communication APIs make personalised communication easy.

Today’s shoppers expect more than just earning loyalty points. Instead, they seek tailored and targeted interactions to be of value, to be personalised, and to be timely, and relevant. With Communication APIs your retail or online store has a competitive advantage.

Why does the retail and ecommerce sector need APIs?

Loyalty programs are out, personalisation is in. Communication APIs make personalised communication easy.

Today’s shoppers expect more than just earning loyalty points. Instead, they seek tailored and targeted interactions to be of value, to be personalised, and to be timely, and relevant. With Communication APIs your retail or online store has a competitive advantage.

Engagement is the key to fuller shopping baskets

Want a 35% boost in customer satisfaction with thousands of work hours saved?

Find out how Mangan.ph did exactly that by integrating 8x8 SMS APIs.

mangan-logo.png

Engagement is the key to fuller shopping baskets

Want a 35% boost in customer satisfaction with thousands of work hours saved?

Find out how Mangan.ph did exactly that by integrating 8x8 SMS APIs.

mangan-logo.png

Engagement is the key to fuller shopping baskets

Want a 35% boost in customer satisfaction with thousands of work hours saved?

Find out how Mangan.ph did exactly that by integrating 8x8 SMS APIs.

mangan-logo.png

Engagement is the key to fuller shopping baskets

Want a 35% boost in customer satisfaction with thousands of work hours saved?

Find out how Mangan.ph did exactly that by integrating 8x8 SMS APIs.

mangan-logo.png

Communication APIs - the smarter way to engage shoppers

Communication APIs - the smarter way to engage shoppers

Communication APIs - the smarter way to engage shoppers

Communication APIs - the smarter way to engage shoppers

Reduce cart abandonment

Send automated and highly personalised reminder alerts via SMS and Chat Apps to re-engage shoppers.

Increase customer loyalty

Send promotional SMS alerts in bulk via highly targeted campaigns.

Redefine customer care

Keep customers informed every step of the way with automated notifications via with their preferred channels.

Be there when your customers need you

Use real-time one-to-one video solutions to troubleshoot complex issues, anytime, anywhere.

Uncomplicate internal operations

Simplify internal processes by automating standard processes and integrating APIs alongside your existing internal systems.

Reduce cart abandonment

Send automated and highly personalised reminder alerts via SMS and Chat Apps to re-engage shoppers.

Increase customer loyalty

Send promotional SMS alerts in bulk via highly targeted campaigns.

Redefine customer care

Keep customers informed every step of the way with automated notifications via with their preferred channels.

Be there when your customers need you

Use real-time one-to-one video solutions to troubleshoot complex issues, anytime, anywhere.

Uncomplicate internal operations

Simplify internal processes by automating standard processes and integrating APIs alongside your existing internal systems.

Reduce cart abandonment

Send automated and highly personalised reminder alerts via SMS and Chat Apps to re-engage shoppers.

Increase customer loyalty

Send promotional SMS alerts in bulk via highly targeted campaigns.

Redefine customer care

Keep customers informed every step of the way with automated notifications via with their preferred channels.

Be there when your customers need you

Use real-time one-to-one video solutions to troubleshoot complex issues, anytime, anywhere.

Uncomplicate internal operations

Simplify internal processes by automating standard processes and integrating APIs alongside your existing internal systems.

Reduce cart abandonment

Send automated and highly personalised reminder alerts via SMS and Chat Apps to re-engage shoppers.

Increase customer loyalty

Send promotional SMS alerts in bulk via highly targeted campaigns.

Redefine customer care

Keep customers informed every step of the way with automated notifications via with their preferred channels.

Be there when your customers need you

Use real-time one-to-one video solutions to troubleshoot complex issues, anytime, anywhere.

Uncomplicate internal operations

Simplify internal processes by automating standard processes and integrating APIs alongside your existing internal systems.

Trends Facing the Ecommerce and Retail Sector - The Great Retail Reset

Shoppers are not staying loyal

While the retail and ecommerce landscape is growing as a whole, brands still need to compete for customer attention and loyalty.

Lingering economic uncertainties are encouraging customers to seek out better deals and greater conveniences. While price is important, customers are also demanding better customer service support.

61% of consumers said they would use loyalty programs more if rewards were automatically applied or personalised according to their preferences. That’s possible with omnichannel messaging solutions.

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Productivity_GettyImages-1215383987.png

More digital presence requires more digital support

Juggling between several tabs when speaking to customers across different platforms can hamper productivity and message consistency.

Instead of playing the catch-up game, brands can access all customer conversations from one dashboard using 8x8 Converse and respond in context with quick access to chat histories.

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pexels-rachel-claire-5490917.png

Video engagement is no longer a nice-to-have

Instead of scouring through reviews, checking lengthy ingredients lists or FAQs, your customers are seeking immediate answers to their product queries. That’s possible with 8x8’s embeddable video solution.

Video solutions bring the store front to remote customers and those with disabilities thereby giving them access to goods and services that would otherwise be out of reach.

With 8x8’s embeddable video solution, retailers can set up virtual rooms for retail consultations in seconds.

afif-kusuma-CT7IWRM7G5k-unsplash.jpg
afif-kusuma-CT7IWRM7G5k-unsplash.jpg

Explore Communication APIs

Explore Communication APIs

Explore Communication APIs

Explore Communication APIs

SMSAPI_icon.svg

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

VoiceAPI_icon.svg

Voice

Provide better privacy with Call Masking, make use of app to app calls and text-to-speech technology (TTS)

ChatAPI_icon.svg

Chat Apps

Reach wider audiences by sending richer messages and content to users across ALL major chat apps including WhatsApp Business, LINE, WeChat and Viber

VideoInteractionaPI_icon.svg

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction solution lets you be there, even when you can’t

SMSAPI_icon.svg

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

VoiceAPI_icon.svg

Voice

Provide better privacy with Call Masking, make use of app to app calls and text-to-speech technology (TTS)

ChatAPI_icon.svg

Chat Apps

Reach wider audiences by sending richer messages and content to users across ALL major chat apps including WhatsApp Business, LINE, WeChat and Viber

VideoInteractionaPI_icon.svg

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction solution lets you be there, even when you can’t

SMSAPI_icon.svg

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

VoiceAPI_icon.svg

Voice

Provide better privacy with Call Masking, make use of app to app calls and text-to-speech technology (TTS)

ChatAPI_icon.svg

Chat Apps

Reach wider audiences by sending richer messages and content to users across ALL major chat apps including WhatsApp Business, LINE, WeChat and Viber

VideoInteractionaPI_icon.svg

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction solution lets you be there, even when you can’t

SMSAPI_icon.svg

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

VoiceAPI_icon.svg

Voice

Provide better privacy with Call Masking, make use of app to app calls and text-to-speech technology (TTS)

ChatAPI_icon.svg

Chat Apps

Reach wider audiences by sending richer messages and content to users across ALL major chat apps including WhatsApp Business, LINE, WeChat and Viber

VideoInteractionaPI_icon.svg

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction solution lets you be there, even when you can’t

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven businesses to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven businesses to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven businesses to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven businesses to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.

Contact Us

Any sales or general enquiries?

Complete the form on the left or email

cpaas-sales@8x8.com


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