Solve customer problems wherever you are with video

From consultations to insurance claims to customer support, our Video Interaction solution lets you be there, even when you can’t.

A smiling woman with 2 thumbs up in front of a computer
A smiling woman with 2 thumbs up in front of a computer

Instant live video calls with one click. No sign ups, no downloads.

Gone are the days of long phone calls and emailed screenshots. Our video interaction solution lets customers start a live video chat with agents to get real-time personalized service.

Instant live video calls with one click. No sign ups, no downloads.

Gone are the days of long phone calls and emailed screenshots. Our video interaction solution lets customers start a live video chat with agents to get real-time personalized service.

Instant live video calls with one click. No sign ups, no downloads.

Gone are the days of long phone calls and emailed screenshots. Our video interaction solution lets customers start a live video chat with agents to get real-time personalized service.

Instant live video calls with one click. No sign ups, no downloads.

Gone are the days of long phone calls and emailed screenshots. Our video interaction solution lets customers start a live video chat with agents to get real-time personalized service.

One-to-one video interactions

Connect instantly

Just tap a link and connect. Video Interaction is completely web-based and designed for mobile phones, meaning customers don’t need to hassle with downloads. Once they click your link, you’ll both be connected.

A girl’s image on a mobile
A girl’s image on a mobile

Reduce operational costs

No more “wasted” service trips. With our video solution, problems can be diagnosed or solved remotely, you’ll save time, reduce waste, create efficiencies, and streamline processes — all because agents aren’t running all over town.

A girl taking a selfie outdoors
A girl taking a selfie outdoors

Solve issues faster

Interact with customers or agents in real time. Whether an expert is advising a field agent or an insurance adjuster is filing a claim, our live video interaction tool lets doctors, teachers, field agents, and customer support teams solve issues in the moment customers need help most.

A mobile in front of a computer
A mobile in front of a computer

Trust is earned face-to-face

Just because you can’t be on-site, doesn’t mean you can’t be there. Our Video Interaction platform improves customer service, provides assistance, and builds trust face-to-face.

A video call on a desktop
A video call on a desktop

Enhance your customer experience with Video Interaction

Remote Support

Improve customer satisfaction, decrease costs, and provide better support to field agents.

Insurance

Process claims faster by seeing damage, reducing resource costs, and virtually onboard new clients.

Customer Engagement

Walk customers through documents, improve conversion rates, and build trust.

Healthcare

Decrease walk-ins with live video consultations, remotely monitor patients, and increase overall satisfaction.

2 mobile phones
2 mobile phones

Video calls for customer service in action

If you aren't in person with a customer, then being there over video is the best alternative. This enables you to fully explain something and guide customers so that you're seeing the same thing. Annotation and chat while on video can provide additional ways to help customers solve their issues.

A collage of 4 images of people providing outdoor services
A collage of 4 images of people providing outdoor services

What's inside our video solution

Geolocation

See your customers’ device location to tag captured photos with timestamps and GPS.

Recording

Record all live video calls for compliance or training purposes — you keep ownership.

Integrated chat

Use our in-app chat feature to share URL links, images and send comments.

Logs and reports

Easily access your call logs and shared images through the customer portal.

What's inside our video solution

Geolocation

Recording

See your customers’ device location to tag captured photos with timestamps and GPS.

Record all live video calls for compliance or training purposes — you keep ownership.

Integrated chat

Logs and reports

Use our in-app chat feature to share URL links, images and send comments.

Easily access your call logs and shared images through the customer portal.

What's inside our video solution

Geolocation

Recording

Integrated chat

Logs and reports

See your customers’ device location to tag captured photos with timestamps and GPS.

Record all live video calls for compliance or training purposes — you keep ownership.

Use our in-app chat feature to share URL links, images and send comments.

Easily access your call logs and shared images through the customer portal.

What's inside our video solution

Geolocation

Recording

Integrated chat

Logs and reports

See your customers’ device location to tag captured photos with timestamps and GPS.

Record all live video calls for compliance or training purposes — you keep ownership.

Use our in-app chat feature to share URL links, images and send comments.

Easily access your call logs and shared images through the customer portal.

Easy invitation system

Launch a live video call by sending an SMS message with a link.

Photo capture & annotation

Capture images, annotate them, and share them during your call.

Automatic call distribution

Let customers initiate calls and automatically connect to available agents when the video chat starts.

Remote camera control

Control your customer’s mobile camera to capture high-quality photos/videos.

Easy invitation system

Photo capture & annotation

Launch a live video call by sending an SMS message with a link.

Capture images, annotate them, and share them during your call.

Automatic call distribution

Remote camera control

Let customers initiate calls and automatically connect to available agents when the video chat starts.

Control your customer’s mobile camera to capture high-quality photos/videos.

Easy invitation system

Photo capture & annotation

Automatic call distribution

Remote camera control

Launch a live video call by sending an SMS message with a link.

Capture images, annotate them, and share them during your call.

Let customers initiate calls and automatically connect to available agents when the video chat starts.

Control your customer’s mobile camera to capture high-quality photos/videos.

Easy invitation system

Photo capture & annotation

Automatic call distribution

Remote camera control

Launch a live video call by sending an SMS message with a link.

Capture images, annotate them, and share them during your call.

Let customers initiate calls and automatically connect to available agents when the video chat starts.

Control your customer’s mobile camera to capture high-quality photos/videos.

Two ways to get started with Video Interaction

Turnkey

Embedded

Get started instantly. No integration or customization needed — just get an account and you can start.

Integrate into your existing web application or mobile app by using our API and iFrame mechanism.

Turnkey

Embedded

Get started instantly. No integration or customization needed — just get an account and you can start.

Integrate into your existing web application or mobile app by using our API and iFrame mechanism.

Turnkey

Get started instantly. No integration or customization needed — just get an account and you can start.

Embedded

Integrate into your existing web application or mobile app by using our API and iFrame mechanism.

Explore other 8x8 APIs for a complete customer engagement strategy

Explore other 8x8 APIs for a complete customer engagement strategy

Explore other 8x8 APIs for a complete customer engagement strategy

Explore other 8x8 APIs for a complete customer engagement strategy

SMSAPI_icon.svg

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

VoiceAPI_icon.svg

Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

ChatAPI_icon.svg

Chat Apps

Reach wider audiences by sending richer messages and content to users of all major chat apps including WhatsApp Business, LINE, WeChat and Viber

SMSAPI_icon.svg

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

VoiceAPI_icon.svg

Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

ChatAPI_icon.svg

Chat Apps

Reach wider audiences by sending richer messages and content to users of all major chat apps including WhatsApp Business, LINE, WeChat and Viber

SMSAPI_icon.svg

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

VoiceAPI_icon.svg

Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

ChatAPI_icon.svg

Chat Apps

Reach wider audiences by sending richer messages and content to users of all major chat apps including WhatsApp Business, LINE, WeChat and Viber

SMSAPI_icon.svg

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

VoiceAPI_icon.svg

Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

ChatAPI_icon.svg

Chat Apps

Reach wider audiences by sending richer messages and content to users of all major chat apps including WhatsApp Business, LINE, WeChat and Viber

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

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Contact Us

Any sales or general enquiries?

Complete the form on the left or email

cpaas-sales@8x8.com


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