A man using 8x8 University resources on his laptop to learn about CCaaS products offered by 8x8.

8x8 University

Learn how to use the 8x8 products and latest features, streamline deployments and maximize agent efficiency with our comprehensive suite of free and paid training.

Training by Product Family

8x8 Work

Get started using 8x8’s All-in-One communications tool.

Contact Center

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.

APIs

Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Training by Product Family

8x8 Work

Get started using 8x8’s All-in-One communications tool.

Contact Center

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.

APIs

Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Training by Product Family

8x8 Work

Get started using 8x8’s All-in-One communications tool.

Contact Center

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.

APIs

Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Training by Product Family

8x8 Work

Get started using 8x8’s All-in-One communications tool.

Contact Center

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.

APIs

Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Live 8x8 Training is available A La Carte, by Bundle, or through a Subscription.

Elevate your organization's success! With a training subscription, empower new hires, enhance administrator skills, stay current with the latest 8x8 features, and eliminate the upfront costs of one-time training.

Live 8x8 Training is available A La Carte, by Bundle, or through a Subscription.

Elevate your organization's success! With a training subscription, empower new hires, enhance administrator skills, stay current with the latest 8x8 features, and eliminate the upfront costs of one-time training.

Live 8x8 Training is available A La Carte, by Bundle, or through a Subscription.

Elevate your organization's success! With a training subscription, empower new hires, enhance administrator skills, stay current with the latest 8x8 features, and eliminate the upfront costs of one-time training.

Live 8x8 Training is available A La Carte, by Bundle, or through a Subscription.

Elevate your organization's success! With a training subscription, empower new hires, enhance administrator skills, stay current with the latest 8x8 features, and eliminate the upfront costs of one-time training.

Upcoming University Webinars

Ask the Experts Webinar: Conversation IQ, Quality Management, and Speech Analytics

March 6, 2024 | 8am PT / 11am ET / 4pm BST

Join 8x8 experts to hear how 8x8 Conversation IQ can bring quality management and speech analytics capabilities that deliver insights and professionalism for any employee in any role.

Webinar topics will include:

  • Overview of 8x8 Conversion IQ
  • How to capture and search all interactions to better understand customer experiences
  • How to ensure compliance with policies and procedures to minimize risk
  • Empower managers with an easy-to-use and powerful quality management toolbox

analytics-for-8x8-work-remote-training.jpg
analytics-for-8x8-work-remote-training.jpg

8x8 University: Configuring Ring Groups, Call Queues, Work Groups

March 20, 2024 | 8am PT / 11am ET / 4pm BST

Join our team of experts from the 8x8 University to learn best practice strategies for configuring Ring Groups, Call Queues, and Work Groups

Through a live demo, you’ll learn how to:

  • Identify Use Case Scenarios for Work Groups
  • How to Create Groups and Queues
  • How to Customize Your Group Settings
  • Setting Up Call Forwarding
  • Leverage Barge-Monitor-Whisper for Quality Assurance
8x8-admin-console.png
8x8-admin-console.png

Developer Portal

Find help from other 8x8 Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Employees using 8x8 Work app on laptops and talking to each other.

Developer Portal

Find help from other 8x8 Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Employees using 8x8 Work app on laptops and talking to each other.

Developer Portal

Find help from other 8x8 Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Employees using 8x8 Work app on laptops and talking to each other.

Developer Portal

Find help from other 8x8 Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Employees using 8x8 Work app on laptops and talking to each other.

Share your 8x8 story

Share your 8x8 story

Share your 8x8 story

Share your 8x8 story

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