8x8 Certification
Learn Valuable UCAAS skills
Increase return on investment
Build proficiency in 8x8 solutions
Master troubleshooting fundamentals
Design elegant customer solutions
Create effective implementation
Check out our certification brochure for more details or register for our exams.
BrochureExam RegistrationLevel 1
Administrator
Certification
Track
The Administrator Certification path covers the features, functions, and capabilities of 8x8’s X Series products. This includes 8x8’s flagship cloud-based unified communications solutions, Virtual Office and Virtual Contact Center.
Virtual Office
Admin & Configuration
VILT 8 Hours
OR
Virtual Office
Admin & Configuration
Self-Paced 2.5 Hours
Contact Centre
Admin & Configuration
(Voice Channels + CRM)
VILT 10 Hours
OR
Contact Centre
Admin & Configuration
(Voice Channels + CRM)
Self-Paced 2.5 Hours
Contact Centre
Multi-channel
Online Self-Paced 1.5 Hours
Contact Centre
Additional Features
Online Self-Paced 0.5 Hours
8x8 Analytics for
Contact Centre
Online Self-Paced 2.5 Hours
Quality Management &
Speech Analytics
Online Self-Paced 1 Hour
8x8 Administrator Certification Exam
Kryterion Exam
8x8 Administrator Certified 
Level 2
Support
Certification
Track
The Support Certification path builds on basic knowledge of 8x8 solutions with Advanced Topics and Troubleshooting Methodology. You’ll learn things such as minimum network requirements, and how to solve common issues that end users may encounter. These skills will give you the ability to support end users with basic, Tier 1 level Support. Passing the 8x8 Support Certification examination will validate your achievement.
8x8 Administrator Certified
Virtual Office
Advanced Topics & Troubleshooting
VILT 6 Hours
Contact Centre
Advanced Topics & Troubleshooting
VILT 4 Hours
Troubleshooting Methodology
VILT 4 Hours
8x8 Support Certification Exam
Kryterion Exam
8x8 Support Certified 
Level 2
Support
Certification
Track
The Support Certification path builds on basic knowledge of 8x8 solutions with Advanced Topics and Troubleshooting Methodology. You’ll learn things such as minimum network requirements, and how to solve common issues that end users may encounter. These skills will give you the ability to support end users with basic, Tier 1 level Support. Passing the 8x8 Support Certification examination will validate your achievement.
Level 3
Deployment
Certification
Track
The 8x8 Deployment Certification path provides knowledge and skills to architect and design an 8x8 voice or contact center solution. Candidates will learn site requirements and solution design best practices for a successful implementation.
8x8 Support Certified
Architecting an 8x8 Solution
VILT 10 Hours
8x8 Deployment Certification Exam
8x8 Administered Exam
8x8 Deployment Certified
Check out our certification brochure for more details or register for our exams.
BrochureExam RegistrationNot sure how certification works?
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