Cloud integration for instant impact
Cloud integration multiplies the power of your contact centre with ready-made service that’s pre-integrated, quick-to-deploy and ready-to-use. From contactcentre workforce management to harnessing the power of CRM, Virtual Contact Centre leverages the software you’ve already got, for bigger ROI.
Boost lifetime customer value with CRM integration. With “screen pop,” Virtual Contact Centre amplifies the power of NetSuite, Salesforce, and Zendesk—as well as Microsoft Dynamics. Agents see customers’ individual histories before they even pick up the phone, for more satisfying exchanges. Upsell, cross-sell and increase customer loyalty with these high-performance combinations.