8x8 Virtual Contact Center reliability and uptime
We know contact center uptime is critical for your business.
Here’s how we keep you up and running.
Over 99.99% Contact Center Network Uptime
At 8x8, we know how crucial your contact center is to your business and to your customer relationships. From the technological advancements that have been architected into the 8x8 Virtual Contact Center network to the redundancy incorporated into our top tier data centers, our contact center solution has a proven track record for providing over 99.99% uptime. Translated, 99.99% uptime means your 8x8 Virtual Contact Center solution is available and operational with less than 4 minutes of downtime per month (this includes scheduled maintenance and upgrades).
8x8’s method of managing reliability is truly unique to the industry and has set a new standard for how system maintenance and upgrades are managed in the cloud.
More Call Center Business Continuity Options
Additional disaster preparedness options from 8x8 can provide you with the ability to remotely, via a simple web interface, reroute individual channels of customer communication (voice, chat, email, web callback) or to duplicate an entire iteration of your platform in an alternate geographical location or locations. Managing your contact center reliability has become a whole lot easier with 8x8.
Learn from 8x8 experts and industry leaders how global cloud solutions from 8x8 can help your business and improve your customer service, all while saving you money and time.
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