Turn social engagement into real conversations.
Meet customers where they scroll, chat, and shop—with fast, personal service that drives CX and conversion. 8x8 Social Connect helps you spot high-intent comments, reply quickly, and move the conversation to secure mobile messaging—so your teams can act on every moment of interest or urgency.
Turn social intent into customer impact.
Deliver seamless, personalized experiences without adding complexity to your CX operations.
Faster response times.
Route and respond to social comments and DMs on channels customers trust—without pulling them off mobile.
Higher conversion rates.
Act on interest with personalized responses, product info, exclusive offers, and secure payments—all within a branded, mobile-first chat experience.
More consistent CX.
Reduce manual work with automated assistance and smart query follow-up, while managing every interaction from one interface.
Connected customer data.
Capture the full journey—lead, sentiment, payment, history—directly into your CRM for faster resolution, and future personalization.
Powering your CX engine.
Everything you need to turn social signals into sales and support.
Meltwater Social Listening
Cut through the noise. Automatically detect and route high-intent social comments and DMs—so your teams can act faster and smarter on what really matters.
.png?auto=webp?ar-1-1,fo-auto,w-150?auto=webp)
Real moments. Real impact.
Social Connect is built for the everyday interactions your teams already manage—now with better tools, faster workflows, and real outcomes.
Turn browsing into real interest
Engage customers asking where to see or try a product, then help them book an in-store visit or test drive.
Generate hype with exclusive promos
Respond with early access passes and discount codes for exclusive events, offers, or VIP product launches.
Support complaints with confidence
Redirect unhappy public posts into private chats to resolve issues quickly and protect your brand’s reputation.
Unlock interest and turn it into sales
Respond to a DM about your products by sharing product info and a secure link to pay a deposit.
Stay in the loop. See what’s new.
SOLUTION BRIEF
Social Connect solution brief
SOLUTION BRIEF
Retail solution brief
EBOOK
Improving customer loyalty in an omnichannel world
GUIDE
The new mandate for retail IT
BLOG
Returnuary blues are a retail nightmare
