Small Business VoIP

Elevate employee communications with a small business VoIP system.


Small Business VoIP

Elevate employee communications with a small business VoIP system.


Small Business VoIP

Elevate employee communications with a small business VoIP system.


Small Business VoIP

Elevate employee communications with a small business VoIP system.


Because of the increase of hybrid work, many businesses now need to provide voice communications for employees at home as well as at work. Other channels, including conference calls, mobile communications, text messaging, video conferencing, and social media, have also become equally significant. Voice-over-IP (VoIP) is and will continue to be the go-to solution for organizations of all sizes for these and other reasons.

VoIP systems gained popularity not only because they are less expensive than on-premises PBX (private branch exchange) systems, but also because they are largely software-based, making them significantly more adaptable. There s nothing a VoIP system can't do that an old fashioned PBX can't, but there's a lengthy list of things you can't do with VoIP that you can't do with on-premises hardware. Even home VoIP has functions that aren't available on traditional phone systems.

You can manage all of your voice communications using a VoIP system from a single web portal, regardless of how many extensions you have, where your employees are, or what devices they're using. In addition, most systems provide call recording, video conferencing, and team collaboration capabilities.

Even more advanced VoIP solutions use software to provide additional functions. Many of these systems are characterized as Unified Communications-as-a-Service because they work across a wide range of channels and have extensive feature sets (UCaaS). These are usually cloud-based virtual PBXs that go beyond VoIP by interacting with other software platforms to improve corporate processes.

When these features are combined with price that is typically lower than a traditional PBX and requires little to no up-front capital investment, VoIP emerges as an obvious winner.

Getting Started with VoIP

Where do you begin? The first step should be to determine how you wish to use a phone system in your company. If you already have a PBX, changing it may not be possible, if only because some components of the system aren't easily converted to softphones or even desktop VoIP telephones.

Consider a heavy manufacturing facility that includes outside activities, such as a steel fabrication yard or a landscaping firm. In that situation, your tough old outdoor phones might suffice, and VoIP should only be used for office and distant workers. You should also select which of the old system's capabilities you'll need to maintain and which ones you believe will be required in the future.

It's crucial to incorporate stakeholders from all of your company's critical areas in your planning. Since your voice calls will now be data communications, this naturally includes IT and data security personnel. Workers who will be using the technology to get job done, especially those whose work directly creates revenue and engages customers, should have a say as well.

Remember that a VoIP-system is more than just a modern phone system. VoIP platforms, particularly UCaaS systems, can include an extensive range of features. However, you'll have to pay for those functions, and it's possible that some systems will include more functionality than you'll ever need. Consider which features would provide the most value to your organization.

A VoIP system must route calls between users and the outside world in order to function. This is accomplished through a cloud-based virtual PBX that your VoIP provider administers. You are effectively sharing a huge PBX with the provider's other customers, but due to multi tenant segmentation, your PBX will appear to be devoted to you. The vast majority of enterprises also require call routing to the public switched telephone network (PSTN), which is handled in a variety of ways by vendors.

The Session Initiation Protocol (SIP) is a critical technology driving VoIP call routing, and you'll hear manufacturers mention it frequently. SIP is a text based protocol that is similar to HTML in that it uses an easy request/response architecture. It is utilized by the great majority of modern VoIP phone systems. It can handle phone service, video conferencing, and a variety of other jobs, which is why it's so popular. Unfortunately, it has issues with data security; however, we will get to that in a minute.

SIP's popularity stems not only from its flexibility and depth, but also from the fact that it was designed specifically for multimedia (not just voice, but also video and text) communications over IP networks. However, it can also perform other tasks such as session setup (making a call from the phone you're calling), presence management (indicating if a user is "available," "away," etc. ), location management (target registration), and call tracking.

How your internet can affect VoIP

After SIP, there's the network, which is even lower down the VoIP rabbit hole. All VoIP calls will pass over an IP network at some point, most likely multiple times. Alot VoIP packets will spend some time on your internal home or business network before being sent out to the rest of the internet, so you'll need to know how that works as well.

For the optimum voice quality, your internet connection must fulfill specific minimum throughput limits for upstream and downstream data. You must also fulfill a minimal latency level (the time between when a signal leaves a remote computer and when it is received by your system), which is commonly measured in milliseconds.

The issue of security is also a worry. VoIP traffic, like any other network traffic, can be intercepted. It's important to have a router that can construct virtual LANs and encrypt your voice traffic at the very least. Any call these days needs end-to-end VoIP security.

Your present internet-connection may not be suitable for larger systems or systems where security is crucial for things like being compliance with vertical regulatory requirements.i Because the internet lacks quality of service (QoS), your actual available bandwidth is unreliable. A conference call can be hindered by network congestion, and DNS hijacking can put your business and data at risk. That implies your VoIP system will need access to a business-class internet connection, so talk to your company's internet service provider (ISP) about these requirements—and for 2022, think fiber.

And, as much as we all adore the internet, it isn't always the safest place for business phone communications. It's important to remember that just because the internet uses the IP protocol and VoIP runs over IP doesn't mean it has to. By hosting your voice network via dedicated lines, you can obtain all of the UCaaS software features we've outlined. It will be more expensive, but it will assure crystal clear speech quality as well as the best level of data security.

Why do small businesses need a VoIP phone system?

High-definition voice calling, video and audio conferencing, team messaging, limitless extensions, cloud PBX with auto-attendant, and other features and capabilities are all available in a single platform with business VoIP systems. It interacts with your mission-critical productivity business software, giving your company even more capacity to compete with major corporations.

With the ability to make calls through the internet, you can save a lot of money. Because it uses your existing internet connection rather than traditional phone lines, you won't have to pay any phone company costs. Because you're not using thousands of kilometers of copper line like you would with traditional telephony, long-distance and international calls are substantially cheaper.

What 8x8 has to offer

  • Business-centric - More than unlimited calling and conferencing, toll-free numbers, and personalized caller IDs are available through 8x8. There's no need to switch systems because we also provide access to other features like messaging, faxing, and online meetings.
  • Mobile support - You may text, phone, and fax from any mobile device using your business number. Incoming calls are routed through the call-routing system you've set up for your office.
  • Easy deployment - It simply takes a day or less to set up and run your full office. You may customize your phone system and adapt quickly to the ever-changing business climate with complete control over your internet account.
  • Secure and reliable - With its highly encrypted networks and many stages of authentication, 8x8 alleviates any security concerns you may have. We ensure that communication is secure throughout the transmission process.
  • Unrivaled customer support - Allow 8x8 to demonstrate unparalleled customer service. We are available 24 hours a day, 7 days a week, which means you may get technical help and consultation at any time of day or night.
  • Cost effective - Get a single, all-in-one bill with no surprises. For one low charge, 8x8 provides your company with a powerful cloud communications system. There are no extra charges for premium features.


Smaller businesses are increasingly turning to business VoIP systems as a communications solution.

In an economy where every company, large or small, needs every advantage it can get, choosing the finest VoIP for small business can go a long way toward making your firm more competitive. 8x8 utilizes cutting-edge cloud technology to provide subscribers with a robust phone solution that not only meets your business communication needs, but also gives you a competitive advantage.

What was once seen as a cheaper alternative to expensive on-premise phone systems is now the preferred communications platform for businesses of all kinds. Entrepreneurs are beginning to see that solutions like 8x8 business phone service are the superior choice for the modern workplace, whether they're running a small startup with a few people or a large corporation with its own call center.

But what distinguishes this company phone system from the tried-and-true on-premise solutions? What prompted business owners to ditch their old telecommunication systems in favor of this new method of managing internal and external communications?

To mention a few, consider the following:

  • Cost-efficiency – Because of the promise of inexpensive expenses, VoIP systems were appealing to small enterprises. It makes use of the internet to drastically lower call prices. In comparison to regular long-distance phone calls, long-distance rates are lower. Furthermore, its PBX component is likewise hosted over the internet, avoiding the need for expensive gear such as large servers or actual PBX boxes.
  • Mobile support –Users of a small business VoIP system like 8x8 can communicate even while they are not in the office. Users can utilize complex call forwarding to route calls to many lines at the same time, use virtual extensions from any PC by downloading the free softphone, and make calls from anywhere by downloading free calling apps for mobile phones and gadgets.
  • Growth – A good IP phone system for small business expands with the company. For example, 8x8 can simply adapt to any office communication requirements. Increasing the number of employees? Simply add virtual extensions to your website. There is no need for wires or wiring. Do you want to start a small office in a different state? There is no need for a different company VoIP provider in each location with this small business VoIP service because it can connect several offices under one phone.
  • Simplicity – To administer and maintain a traditional on-premise system, business owners would need committed labor. This isn't an issue with corporate VoIP phone service because it allows conversations to be controlled through an easy-to-use web interface that can be accessed from any internet-enabled device, such as a PC or a tablet. Entrepreneurs have complete control of the system once logged in, giving their existing phones functionalities they didn't have previously. Hours of operation can also be determined by whether or not staff are available to accept calls at any given moment. In order to get the most out of the service, companies like 8x8 offer real plug-and-play VoIP phones for small enterprises, which may be leased or purchased. These phones look and work like ordinary landlines, but they're specifically intended for VoIP calls.

Subscribing to 8x8's top small company VoIP solution provides affordability, mobility, scalability, and ease of use, to name a few advantages.