8x8 ICA Voice Intelligent Directory
8x8 ICA Voice Intelligent Directory provides an intuitive, AI powered, speech-enabled solution allowing customers to speak the name of the person, department, or service they wish to reach within an organization and instantly connect.
Deliver automated, human-like service.
Callers simply say who or what they’re looking for—no button presses, no wait times — instantly routing them with natural, conversational ease.
Improved operational efficiency.
Eliminate cumbersome touch-tone menus and wait times, ICA Intelligent Directory speeds up call resolution, freeing staff to focus on complex customer needs.
Improve satisfaction and reduce costs.
Customers connect directly to the right person or department without friction, making every call a positive interaction that boosts customer loyalty. Automated routing reduces the need to hire more staff.
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Intuitive Workspaces
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Analytics
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
AI in 8x8 Contact Center
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Agent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Outbound Campaigns
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Workforce Engagement Management
Support agents with tools built to save time and deliver results.
Integrations
Drive strong CX and more efficient operations with our integrated partner solutions.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
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