Reduced monthly overhead costs
8x8's Jitsi as a Service Enables Kalix to Grow Its Healthcare Practice Management Platform
8x8's Jitsi as a Service Enables Kalix to Grow Its Healthcare Practice Management Platform
Founded in 2012, Kalix is a practice management platform designed to support nutritionists, dieticians, and other healthcare consultants. The SaaS platform is used by more than 1,000 practitioners who serve more than 400,000 patients. Kalix features include appointment management, billing, e-signing of forms, integration with dispensing service Fullscript, and secure client messaging. Kalix is currently enjoying an annual growth rate of ~30%.
Monthly developer hours saved
Minutes of video calls supported monthly
Reduced monthly overhead costs
Monthly developer hours saved
Minutes of video calls supported monthly
Reduced monthly overhead costs
Monthly developer hours saved
Minutes of video calls supported monthly
Reduced monthly overhead costs
Monthly developer hours saved
Minutes of video calls supported monthly
"Jitsi allows us to deliver a smooth user interface and a great experience both for our clinician clients and their patients. I’m confident it will meet our requirements for many years to come"
Felix Jorkowski, Co-founder and Chief Technology Officer, Kalix
"Jitsi allows us to deliver a smooth user interface and a great experience both for our clinician clients and their patients. I’m confident it will meet our requirements for many years to come"
Felix Jorkowski, Co-founder and Chief Technology Officer, Kalix
"Jitsi allows us to deliver a smooth user interface and a great experience both for our clinician clients and their patients. I’m confident it will meet our requirements for many years to come"
Felix Jorkowski, Co-founder and Chief Technology Officer, Kalix
"Jitsi allows us to deliver a smooth user interface and a great experience both for our clinician clients and their patients. I’m confident it will meet our requirements for many years to come"
Felix Jorkowski, Co-founder and Chief Technology Officer, Kalix
The challenge
The Kalix platform includes a full-featured client web portal that provides access to the company’s entire portfolio of services and also allows practitioners to communicate with their clients through chat or video conferencing.
Initially, the Kalix technical team used Jitsi open-source video conferencing software to power client communications.
“The code was very powerful and offered many good features,” says Felix Jorkowski, Co-Founder and Chief Technology Officer at Kalix. “However, we were hosting it ourselves and it was taking too much developer time to tune and maintain.”
For the following two years, Kalix used an alternate solution but was unable to add additional features and it took too much developer time to tune and maintain.
“Eventually, we concluded that our previous provider was no longer meeting our growing needs and could not provide the technical support we required,” says Jorkowski.
“While it was functional, we had reached the extent of its capabilities and we would have been unable to add additional features such as rich analytics moving forward.”
The solution
After assessing a range of alternatives, Kalix decided to deploy a new video conferencing solution from 8x8 based on the Jitsi code.
“We were already familiar with Jitsi and loved using it. Being open source, our developers were able to constantly enhance our product offering with new and exciting features. But now that it was being run by 8x8 as a hosted service, Jitsi was even more appealing to us at this stage in our growth,” says Jorkowski.
Once the decision was made, it took only five weeks to deploy and integrate Jitsi as a Service (JaaS) into the Kalix web portal.