Products > Communications Analytics

Real-time analytics for better decisions

When it comes to running your business, don’t guess. Know—with 8x8 Communications Analytics.

See how your business is really running—everywhere

CIOs, line-of-business managers and workgroup supervisors can easily all see global communications flows. Get the big picture—or drill down to individual numbers. Make fast, smart decisions that maximize results for sales teams, contact centers, and other departments.

Phone System Analytics

See call traffic and measure service quality
Detect, reward and encourage star performance—and find opportunities to improve.

Contact Center Analytics

Managing contact centers for sales or support?
Get the insight and intelligence you need for better decisions.

Award-winning Virtual Office Analytics

“Virtual Office Analytics offers a number of unique capabilities for businesses and is amongst the most innovative solutions we’ve seen for enterprise cloud communications in the past year. Our sincere congratulations to 8x8 for its 2015 Communications Solutions Product of the Year Award.”

Rich Tehrani, CEO of TMC

Innovative Contact Center Analytics for all

“Innovative contact center analytics is no longer the purview of only deep-pocketed, multi-thousand agent operations. 8x8’s Virtual Contact Center Analytics makes compelling contact center analytics available to a broader set of companies than ever before, helping them turn data into powerful insights to quickly assess operational performance and adjust as needed, strategically optimizing their business.”

Sheila McGee-Smith,  President and Principal Analyst of McGee-Smith Analytics

Get the Latest Equipment

Equip your office and employees with professional IP desk phones, conference phones, headsets and more.

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See 8x8 IP phones, headsets and equipment

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