Transform global customer service
Put the customer at the centre of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based 8x8 Global Contact Centre is extremely flexible, quick to deploy and simple to use, with all the extras you need to make global, worldwide contact centre management a snap.
Look local and professional, everywhere you do business—in the next state or on faraway continents. 8x8’s secure and reliable top-tier datacentres ring the world, providing worldwide business resilience. And our patented geo-routing capabilities send calls to the nearest datacentre, so customers don’t experience the voice delays that confuse and derail international conversations.
Manage globally—with one great system
Manage a single system that covers the world. See ALL your operations at a glance, with easy-to-read dashboards, analytics and reports. Or drill down, for extra detail on one region. Configure and manage routing rules, IVR scripts—even CRM integrations—from the same configuration environment for the entire global system.
Eliminate language barriers with automatic translation
Automatic translation eliminates one of the biggest hurdles to providing great customer experiences everywhere you operate. Customers can send chats that are automatically translated into your agents’ own language, and vice versa, for quicker, easier interactions.
Follow-the-sun capabilities for 24/7 operations
One routing engine with one set of rules for worldwide support means that you can connect customers to the right person, regardless of location. Exploit time zone differences or make the world your talent pool, with 8x8 Global Contact Centre built-in support for mobile and remote agents.
Omni-channel made omni-easy
Give customers consistent, knowledgeable service, on the channel of their choice, anywhere in the world. The 8x8 Global Contact Centre supports the full spectrum of customer interaction channels:
- Chat with automatic language translation
- Web Callback
- Proactive chat
- Virtual queuing and customer callback