Workforce Management for 8x8 Virtual Contact Centre
It’s the first-ever cloud mashup of contact centres and workforce management solutions. 8x8 and Teleopti have combined their best-of-breed solutions to help you better serve your customers and control contact centre costs.
Enhance customer relationships with the power of Teleopti and 8x8
- Use the intelligence of 8x8 to reduce interaction time, increase first-call resolution and enhance the customer experience
- Increase contact centre staffing efficiency up to 30% with Teleopti’s powerful forecasting and scheduling capabilities
- Interact with customers on the channel of their choice: voice, email, chat, voicemail or web
- Improve agent satisfaction with better scheduling, preference management and request handling
- Manage the performance of your contact centre with Teleopti’s powerful reporting capabilities
- Keep your contact centre and personnel management up to date with zero-hassle, automatic cloud-based upgrades from 8x8 and Teleopti
- Refine agent schedules with continuous data collection, for better staffing efficiency
Cloud contact centre and workforce management as a single integrated solution
8x8 and Teleopti offer a tightly integrated best-of-breed solution that improves the customer experience, increases profitability, and makes your business stand out from the competition.