Historical Reporting for Your Contact Centre

Spot trends fast with historical reporting for your contact centre.

Optimize agent performance and improve contact centre operations with 8x8 Virtual Contact Centre historical reporting.

  • Give call centre managers the information they need to make smart business decisions.
  • Access reports online, wherever you are—or export the data to Excel to really dig in and manage the details.
  • Customize reports to show only the data you need.
  • View reports by agent, agent groups, queues, date range and channel type.
  • Lower costs by understanding what is working and what can be improved.
  • Spot trends fast for quicker response.
  • Improve the customer experience and boost customer satisfaction.