Products > Contact Centre > Cloud Contact Centre Features

X Series Cloud Contact Centre Features

Explore the key features: One cloud solution for business contact centres with voice, meetings, and collaboration across mobile and desktop devices.

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8x8 Contact Center Customer Experience Call Flow Screen Shot

Customer Experience Call Flow

X Series X6

Voice contact centre
with advanced reporting

X6 includes X4 capabilities plus:

  • Real time and historical contact centre reports
  • Graphical customer journey analytics
  • Customizable wallboards/dashboards

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X Series X7

Multi-channel contact centre
with advanced reporting

X7 includes X6 capabilities plus:

  • Email, webchat and social channels
  • Co-browse

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8x8 Contact Center Multimedia Chat Channels Screen Shot

Multimedia channels (chat)

Speech Analytics

X Series X8

Multi-channel contact centre
with quality management
and speech analytics

X8 includes X7 capabilities plus:

  • Quality management
  • Speech analytics
  • Outbound Preview Dialer

See Features, Plans and Pricing

For more information call 1800 854 171

Call 1800 854 171 or fill out the form below and an 8x8 Specialist will be in touch.

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