Virtual Contact Centre

Virtual Contact Centre provides everything you need to connect with customers and enhance contact centre operations.

New to Virtual Contact Centre? Take a look at the Get Started section first. Next, complete the Agent Functions section. If you’re a Supervisor, you’ll also want to review the Supervisor Functions.

Available Training

Getting Started

Get started logging in and getting to know the Virtual
Contact Centre interface.

Agent Functions

Leverage your ability to communicate with
customers across multiple channels.

Supervisor Functions

Additional privileges to manage agents, queues, and
generate reports.

Additional Features

Take advantage of the other features we offer.

Want to browse our courses and schedules?

Our learning portal details all our training in one comprehensive list.
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