Predictive Dialer

8x8 Dialer is an automated outbound dialing system that improves connection rates to increase the volume of completed calls and enables faster agent handling of campaign lists.

Key benefits

  • Preview dialing is great for high-value outbound campaigns requiring preparation.
  • Automated predictive dialing delivers a high-velocity approach to outbound calling.
  • Dynamic list management ensures all dialing lists are automatically updated in real time.
  • Carrier call blocking identifies numbers on the Do Not Call registry prior to dialing.
  • Preview dialing is great for high-value outbound campaigns requiring preparation.
  • Automated predictive dialing delivers a high-velocity approach to outbound calling.
  • Dynamic list management ensures all dialing lists are automatically updated in real time.
  • Carrier call blocking identifies numbers on the Do Not Call registry prior to dialing.

Learn more about 8x8 Dialer

Maximize agent performance and productivity

Rapid presentation of qualified contacts maximizes agent output of calling to increase the number of completed connections.

  • Improve agent performance and productivity with rapid presentation of qualified, connected contacts
  • Streamline effort with answering machine detection and best response libraries to expedite the interaction
  • Enrich the conversation with context information displayed the moment the interaction starts

Maximize agent performance and productivity

Rapid presentation of qualified contacts maximizes agent output of calling to increase the number of completed connections.

  • Improve agent performance and productivity with rapid presentation of qualified, connected contacts
  • Streamline effort with answering machine detection and best response libraries to expedite the interaction
  • Enrich the conversation with context information displayed the moment the interaction starts

Easily adjust dialing strategies

8x8 Dialer offers options to meet the requirements of any business outbound campaign.

  • Maximize speed and output with dynamic, automated campaign list management
  • Define the dialing strategy that works for your contact center with preview or predicitive (auto) dialing capabiltiies

Easily adjust dialing strategies

8x8 Dialer offers options to meet the requirements of any business outbound campaign.

  • Maximize speed and output with dynamic, automated campaign list management
  • Define the dialing strategy that works for your contact center with preview or predicitive (auto) dialing capabiltiies

Maintain regulatory compliance

Safeguard against Do Not Call list regulations and Mini Miranda laws with the inclusion of speech analytics.

  • Protect your business with Carrier Call Blocking to identify and block numbers on the Do Not Call List
  • Inspire confidence from your customers with a fully compliant auto dialer

Maintain regulatory compliance

Safeguard against Do Not Call list regulations and Mini Miranda laws with the inclusion of speech analytics.

  • Protect your business with Carrier Call Blocking to identify and block numbers on the Do Not Call List
  • Inspire confidence from your customers with a fully compliant auto dialer

Minimize administrative effort

With robust reporting and analytics, paired with an intuitive dialer management portal, it’s easy to understand performance and make the necessary adjustments to maximize output.

  • Quickly understand how many answering machines were detected, the number of out of service numbers, and the volume of calls blocked due to TCPA/CCB
  • Easily identify trends and opportunities with out-of-the-box and customizable reports and dashbaords

Minimize administrative effort

With robust reporting and analytics, paired with an intuitive dialer management portal, it’s easy to understand performance and make the necessary adjustments to maximize output.

  • Quickly understand how many answering machines were detected, the number of out of service numbers, and the volume of calls blocked due to TCPA/CCB
  • Easily identify trends and opportunities with out-of-the-box and customizable reports and dashbaords

8x8 Dialer is part of a full suite of capabilities

Contact Center

8x8 Contact Center connects to your customers on their channel of choice. Design better customer experiences with an intelligent, collaborative solution.

Other related features

CX Analytics

Quality Management

Speech Analytics

Digital Channels

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Valuable insights for your call center.

Enhance customer experience with digital channels.

CX Analytics

Quality Management

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Speech Analytics

Digital Channels

Valuable insights for your call center.

Enhance customer experience with digital channels.

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Request a Quote

Get your fast, no-obligation quote now

1-866-879-8647


Discuss your needs with an 8x8 expert

Need product help?