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Automatic Call Distribution (ACD)

ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions.

Connect customers intelligently

Skills-based routing to better direct incoming customers.

Improve visibility

Enhanced analytics showcase process steps and identify potential problem areas.

Meet customers on their preferred channel

Multiple channels can be supported per agent or redirected to the most qualified agents.

Integrate with ease

Simple integration with multiple CRM solutions.

Connect customers intelligently

Skills-based routing to better direct incoming customers.

Improve visibility

Enhanced analytics showcase process steps and identify potential problem areas.

Meet customers on their preferred channel

Multiple channels can be supported per agent or redirected to the most qualified agents.

Integrate with ease

Simple integration with multiple CRM solutions.

Connect customers intelligently

Skills-based routing to better direct incoming customers.

Improve visibility

Enhanced analytics showcase process steps and identify potential problem areas.

Meet customers on their preferred channel

Multiple channels can be supported per agent or redirected to the most qualified agents.

Integrate with ease

Simple integration with multiple CRM solutions.

Connect customers intelligently

Skills-based routing to better direct incoming customers.

Improve visibility

Enhanced analytics showcase process steps and identify potential problem areas.

Meet customers on their preferred channel

Multiple channels can be supported per agent or redirected to the most qualified agents.

Integrate with ease

Simple integration with multiple CRM solutions.

Get your customers to the right agent, right away.

8x8 ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions. 8x8 ACD delivers reduced customer wait times, fewer missed calls, and a better customer experience.

ACD_Achieve_higher_first_contact.png

Make smarter routing decisions with a few simple clicks.

8x8 ACD supports advanced routing for all channels, programmable agent queues, and automatic callbacks, working with a native CRM or pre-built CRM integrations to readily service customers from anywhere across the globe. The system is equipped with user-friendly administration to economically and effectively respond to any customer inquiry.

Configuration_Manager-ACDv2.png

Get your customers to the right agent, right away.

8x8 ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions. 8x8 ACD delivers reduced customer wait times, fewer missed calls, and a better customer experience.

ACD_Achieve_higher_first_contact.png

Make smarter routing decisions with a few simple clicks.

8x8 ACD supports advanced routing for all channels, programmable agent queues, and automatic callbacks, working with a native CRM or pre-built CRM integrations to readily service customers from anywhere across the globe. The system is equipped with user-friendly administration to economically and effectively respond to any customer inquiry.

Configuration_Manager-ACDv2.png

Get your customers to the right agent, right away.

8x8 ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions. 8x8 ACD delivers reduced customer wait times, fewer missed calls, and a better customer experience.

ACD_Achieve_higher_first_contact.png

Make smarter routing decisions with a few simple clicks.

8x8 ACD supports advanced routing for all channels, programmable agent queues, and automatic callbacks, working with a native CRM or pre-built CRM integrations to readily service customers from anywhere across the globe. The system is equipped with user-friendly administration to economically and effectively respond to any customer inquiry.

Configuration_Manager-ACDv2.png

Get your customers to the right agent, right away.

8x8 ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions. 8x8 ACD delivers reduced customer wait times, fewer missed calls, and a better customer experience.

ACD_Achieve_higher_first_contact.png

Make smarter routing decisions with a few simple clicks.

8x8 ACD supports advanced routing for all channels, programmable agent queues, and automatic callbacks, working with a native CRM or pre-built CRM integrations to readily service customers from anywhere across the globe. The system is equipped with user-friendly administration to economically and effectively respond to any customer inquiry.

Configuration_Manager-ACDv2.png

Achieve higher first contact resolution

Deliver better customer experiences, shorter wait times, and increased first call resolution with more effective caller-to-agent match.

Reduce customer friction

Quickly route customers to an agent who has the right skills to answer their questions.

Gain access to full customer history

Ensure exemplary alignment of customer ask and agent response, understand history and fix old pain points.

Reduce extensive IT support

Call flows are easily modified for schedule changes or special business offers by system admin.

Achieve higher first contact resolution

Deliver better customer experiences, shorter wait times, and increased first call resolution with more effective caller-to-agent match.

Reduce customer friction

Quickly route customers to an agent who has the right skills to answer their questions.

Gain access to full customer history

Ensure exemplary alignment of customer ask and agent response, understand history and fix old pain points.

Reduce extensive IT support

Call flows are easily modified for schedule changes or special business offers by system admin.

Achieve higher first contact resolution

Deliver better customer experiences, shorter wait times, and increased first call resolution with more effective caller-to-agent match.

Reduce customer friction

Quickly route customers to an agent who has the right skills to answer their questions.

Gain access to full customer history

Ensure exemplary alignment of customer ask and agent response, understand history and fix old pain points.

Reduce extensive IT support

Call flows are easily modified for schedule changes or special business offers by system admin.

Achieve higher first contact resolution

Deliver better customer experiences, shorter wait times, and increased first call resolution with more effective caller-to-agent match.

Reduce customer friction

Quickly route customers to an agent who has the right skills to answer their questions.

Gain access to full customer history

Ensure exemplary alignment of customer ask and agent response, understand history and fix old pain points.

Reduce extensive IT support

Call flows are easily modified for schedule changes or special business offers by system admin.

Easily Integrate with CRMs

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Related Features

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Related Features

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Related Features

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Related Features

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Speak with a specialist

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